Boutique Hotel General Manager - Hotel Royal

General Manager - Hotel Royal

About Us

Royal Hotel is a 40-room 1923 Art Deco boutique property in the heart of Long Beach's East Village Arts District. We're a family run, customer first, independent hotel with a warm, design-forward personality — and we're looking for a hands-on GM who is creative and innovative and takes genuine pride in running a tight, guest-focused operation.

The Role

You'll be the owner's eyes, ears, and right hand on property. This is a true operator role — you'll oversee daily hotel operations, lead and hold staff accountable, manage purchasing and vendor relationships, and ensure guests consistently have an exceptional experience. You'll report directly to ownership and be expected to run the property with integrity and initiative. The best part is you will have autonomy without micro-management and the freedom to try new initiatives, tech, and anything that will keep us ahead of our slower moving branded competitors.

What You'll Own

• Day-to-day hotel operations: front desk, housekeeping, maintenance, and guest relations
• Independent initiatives to help boost profitability including guest upsells, micro markets, local business tie ins, etc. with possible profit sharing/commissions for each
• Staff scheduling, training, performance management, and accountability
• Purchasing controls — vendor sourcing, purchase approvals, and inventory tracking
• Guest satisfaction and resolution of any issues that arise on property
• Property maintenance coordination and vendor relationships
• Compliance with health, safety, and local regulations
• Accurate use of the property management system (Cloudbeds) and daily reporting to ownership

What We're Looking For

• Experience managing a boutique or independent hotel

Required

• Hands-on familiarity with Cloudbeds or a comparable PMS

Required

• Demonstrated experience managing purchasing, vendors, and supply budgets

Required

• Bilingual English/Spanish

Required

• Strong leadership presence — someone staff respect and guests remember
• Detail-oriented, organized, and comfortable being accountable to an owner
• Lives within a reasonable commute of Long Beach

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• 1. Do you have experience managing a boutique or independent hotel (not a branded chain?

2. Have you used a Property Management System such as Cloudbeds, WebRezPro, Little Hotelier, or similar?

Work Location: In person