BPO (INBOUND VOICE ANALYST)

Job Summary – Customer Care Executive (Inbound US Voice | Sales & Upselling)
The Customer Care Executive will handle inbound calls from US customers, provide excellent customer service, and drive sales through effective upselling and cross-selling. The role focuses on understanding customer needs, resolving queries, and maximizing revenue on every call.

Key Responsibilities:

• Handle inbound US customer calls professionally
• Understand customer needs and recommend relevant products/services
• Upsell and close sales on every eligible call
• Resolve objections and ensure customer satisfaction
• Update customer details and sales in CRM
• Achieve individual and team sales targets

Requirements:

• Strong English communication skills
• Experience in customer service/sales (call center preferred)
• Sales-driven mindset with good problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable with rotational US shifts
• Basic computer and CRM knowledge

Job Type: Full-time

Pay: From ₹13,000.00 per month

Work Location: In person