BPO Quality Analyst

Role: Quality Analyst – International BPO

Key Responsibilities & Requirements:

• Proven experience as a Call Quality Analyst in an international BPO
• Strong expertise in call auditing, monitoring & editing
• In-depth knowledge of QA parameters, compliance standards & scorecards
• Hands-on experience with call editing tools & QA software
• Detail-oriented with excellent analytical and communication skills
• Flexible with shifts and work requirements
• Immediate joiners preferred

Location: Salt Lake - Sector V
Apply Now: [ call/ WhatsApp @+91 7439904483]

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Leave encashment

Application Question(s):

• Which call editing software you have used earlier?

Experience:

• Call Quality Analyst: 1 year (Required)
• Call Editing: 1 year (Required)

Work Location: In person