Branch Manager - Building Materials Trading (Retail)

Role Overview

The Branch Manager is responsible for overseeing daily branch operations, sales performance, staff management, inventory control, and customer service standards within a building materials retail environment. The role ensures efficient store operations, drives profitability, enhances customer experience, and ensures compliance with company policies and retail regulations.

Key Responsibilities

1. Operational Management
   • Oversee daily branch operations ensuring smooth workflow.
   • Implement company policies, procedures, and service standards.
   • Monitor branch performance and implement corrective actions where required.
   • Maintain a clean, safe, and customer-friendly branch environment.
2. Staff Leadership & Supervision
   • Recruit, train, mentor, and supervise branch staff.
   • Conduct performance evaluations and set team and individual goals.
   • Manage staff scheduling to maintain adequate manpower.
   • Promote teamwork and maintain a positive workplace culture.
3. Customer Service Management
   • Ensure high standards of customer service across all departments.
   • Handle escalated customer issues and complaints professionally.
   • Develop and maintain strong relationships with key customers.
   • Implement strategies to improve customer satisfaction and retention.
4. Sales & Business Development
   • Achieve branch sales targets and drive revenue growth.
   • Identify new business opportunities and expand customer base.
   • Execute sales strategies and marketing initiatives.
   • Monitor market trends and recommend business improvements.
5. Financial Management
   • Prepare and manage branch budgets and expenses.
   • Review financial reports and branch performance metrics.
   • Ensure proper cash handling and reconciliation procedures.
   • Monitor and improve branch profitability.
6. Store Operations
   • Ensure efficient day-to-day retail store operations.
   • Maintain store cleanliness, organization, and visual merchandising.
   • Ensure correct store opening and closing procedures.
   • Monitor stock levels and coordinate replenishment.
7. Inventory & Stock Control
   • Manage stock receiving, storage, and stock rotation.
   • Conduct regular stock counts and resolve discrepancies.
   • Implement loss-prevention measures to reduce shrinkage and theft.
   • Maintain accurate stock records.
8. Compliance & Safety
   • Ensure adherence to company policies, safety regulations and operational requirements.
   • Conduct safety checks and operational audits.
   • Identify risks and implement corrective actions.
   • Ensure safe use of equipment and secure store environment.
9. Visual Merchandising
   • Implement merchandising strategies to attract customers.
   • Arrange displays and signage according to brand standards.
   • Plan store layouts based on promotions and seasonal trends.
10. Supplier & Vendor Coordination
    • Coordinate with suppliers for stock deliveries and orders.
    • Manage vendor relationships and negotiate where required.
    • Resolve supply chain issues promptly.
11. Reporting & Communication
    • Prepare reports on sales, inventory, and staff performance.
    • Communicate targets and updates to branch staff.
    • Provide insights and feedback to senior management.
12. Strategic Planning & Execution
    • Participate in branch and organizational strategic planning.
    • Set performance targets and monitor progress.
    • Implement initiatives to improve operational efficiency.
13. Community & Stakeholder Engagement
    • Represent the branch at community events and forums.
    • Develop relationships with local partners and vendors.
    • Promote brand visibility and branch services locally.

Salary: AED 7,000 - AED 8,000 per month

Requirements

• Minimum 5 years experience as Branch Manager in Building Materials Trading industry.
• Graduate in any discipline.
• Strong leadership and team management skills.
• Excellent communication skills in English and Hindi.
• Experience in sales operations, inventory management, and customer handling.
• Ability to manage branch operations and achieve sales targets.
• Knowledge of local market trends and supplier networks is an advantage.