BRANCH MANAGER (HOME APPLIANCES)

Job Descriptions:

· Lead and manage a team of service professionals, providing guidance, training, and motivation to achieve departmental goals

· Lead and manage after-sales team (Technicians, Helpers, authorized Service Centers)

· Build and expand after-sales service networks across the country

· Identify and finalize locations, negotiate contract agreements, and manage cost efficiency

· Manage the complete service lifecycle including planning, staffing, and pricing strategies

· Oversee service quality management by setting service standards

· Develop and implement SOPs to streamline operations and improve service quality

· Maintain and update product knowledge among the team to enable accurate and effective service delivery

· Coordinate with internal departments and external partners to resolve complex service issues and streamline communication

· Prepare regular reports on service department performance, team achievements, and customer feedback for management review

· Promote a culture of teamwork, accountability, and professional development within the service department

Work Location: In person