Branch Operations Manager

Essential Functions:

• Work in a manner consistent with our Core Values and ensure compliance with safety and company policies.
• Supervise all Northern and Southern Branch employees; Regional Branch Managers, Branch Managers, Route Supervisors, Sales Representatives, Drivers, and Merchandiser(s).
• Provide Leadership for employee relations through effective communications, coaching, training, and development.
• Meet with both Branch Managers and Regional Branch Manager regularly to design and account for goals set at each branch.
• Regularly evaluate all local, wholesale, and transport routes to balance workloads, fill trucks, and reduce miles driven.
• Work in conjunction with General Sales Manager regarding key accounts where local branch managers are required to establish display goals and quality standards.
• Work with Branch Managers to effectively utilize merchandisers and order writers to maximize sales impact and growth.
• Develop strategies to create standing orders for full-service accounts where possible and ensure implementation of a 48-hour lead-time on orders.
• Assess performance of accounts in each branch to take advantage of growth opportunities.
• Analyze and monitor dump at each branch, route, and account. Work with order writers and drivers to keep product dump below goal levels.
• Track and address loss of crates at each branch. Develop and implement strategies to retain crates.
• Work closely with Branch Managers to promote PFR and novelty sales at branch level.
• Knowledge of the essential programs, such as ERMS/Numeric, CyberQuery, Xpedium EHS Insight, Idelic, Verizon, Salient, Dossier and Paragon.
• Knowledge of all products.
• Answer and return all phone calls daily from customers, co-workers, employees, and the public.
• Build relationships and be active in community projects, events, and organizations.
• Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.
• Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.
• Monitors competitor products and sales activities and communicates this information to GSM.
• Establishes and maintains relationships with industry influencers and key strategic partners.
• Guides preparation of sales activity reports and presents to executive management.
• Directs market channel development activity and coordinates distribution by establishing territories, quotas, and goals.
• Participate in and presentation of AOP and monthly business reviews.
• Represents company at trade association meetings to promote product.

OCCASIONAL DUTIES

• Meet with branch employees quarterly as well as on a yearly basis for performance evaluations
• Provide team members with the opportunity to voice concerns and ideas for improvement.
• Communicate with team members to ensure they understand the company direction and expectations.
• Monitor and communicate with GSM sales opportunities and Umpqua shelf space in existing stores to maximize the sales potential of our dairy or ice cream sets.
• Actively participate in interviews for new personnel.
• Assist with budgets, sales, expenses, and labor with Regional Branch Mangers yearly.
• Meet with General Manager and General Sales Manager yearly in Roseburg for performance review and goal setting.
• Collaborate with Transportation Manager, Regional Managers and Branch Managers on quarterly route optimization efforts
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum of 5 years management experience
• Bachelor’s Degree in Business, Operations Management or related field or commensurate training and experience.
• 10+ years of leadership/supervisory experience.
• Knowledge of principals and methods for merchandising, promoting, and selling products
• Market knowledge
• Capacity to develop effective relationships at all levels of the organization and to influence positive outcomes
• Ability to work under pressure; organized and efficient use of time, set priorities to ensure tasks are completed accurately and on time.
• Must be responsible, reliable and results driven
• Ability to work flexible schedules including shift work, weekends, and holidays
• Ability to work in a variety of environments (summer heat and winter cold)
• Computer skills, Excel and MS Word
• Maintain a good personal appearance
• Excellent communication and persuasion skills.
• Excellent accounting and financial management ability.
• Demonstrated skills in leading and developing team members.
• Well-developed verbal, written and presentation skills; demonstrated ability to clearly explain concepts at all levels and produce appropriate supporting communication materials/presentations.
• Experience developing and executing strategic plans company-wide.
• Budget management experience.
• Ability to think critically and analyze data from various sources to make policy and programmatic decisions.
• Strong strategic thinking, project management skills, attention to detail, and the ability to proactively identify key issues and risks.
• An exceptional thought leader who partners closely with other team members to understand and provide input and insight into business strategy, finance, operations and sales and marketing.
• Strong customer service and problem-solving approach.
• Ability to learn quickly and continuously.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.