Branch Service Consultant (Grimes)

As a Branch Consultant, you will provide expert guidance, support, and educating members on credit union products and services. Your role involves assessing member needs, recommending appropriate financial solutions, and ensuring a high level of member satisfaction. Key responsibilities include conducting financial assessments, offering advice, and fostering long-term relationships with members. Strong communication skills, financial acumen, and a member-centric approach are essential for success in this position.

Dupaco Values

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

What You'll Do:

• Engage with members to take applications, provide recommendations to loan structure, communicating approval/denial and preparing items for loan closing for HELOC, Closed End Home Equity, Home Improvement and Mini Mortgages.
• Identify members elevated Mortgage needs and refer to the Mortgage Department.
• Take applications, provide recommendations to loan structure, communicating approval/denial and preparing items for loan closing for recreational consumer loans.
• Proficiency process IRA transactions and clearly explain to members the features of the IRA products including Traditional, Roth and Health Savings Accounts including change of investments.
• Open member accounts, including checking, savings, and certificates of deposit (CDs) and offering full -family membership to new and existing members, and Business Accounts.
• Perform account maintenance tasks such as updating personal information and managing account inquiries for Rep Payees, Estates, Benefit and Memorial, Non-US Citizen, Guardianship and Conservator and Trust Accounts, and all Business Accounts.
• Educate and provide recommendations on ancillary products to members for loan protection.
• Proficiently process foreign and domestic wire transfers.
• Assist members in the lobby by efficiently processing a variety of financial transactions.
• Responsible for assisting members through a Visa application by communicating approval/denial and process balance transfers.
• Cross Sell Dupaco Products and services by engaging, identifying, and advocating for digital services by highlighting benefits, addressing potential concerns, and demonstrating how they can enhance the member’s experience to support the branch and organizational goals.
• Proactive outreach and outbound calls to members as assigned.
• Perform Money Makeovers and Credit History Lessons and identify opportunities to deepen the relationship with the member by offering products and services.
• Identify and refer potential leads for specialized services, such as Business Loans, Business Services, Dupaco Insurance Services, Dupaco Financial Services, etc.
• Assist with branch operations, as needed.
• Ensure adherence to all credit union regulations, policies, and compliance procedures and requirements.
• Utilize available resources and tools to detect and report suspicious activities and transactions.
• Participate in branch meetings and training sessions to stay current on Dupaco policies and products.
• Perform other duties as assigned.

You’ll need:

• Associates Degree or equivalent.
• Experience in financial service industry or equivalent experience.
• Excellent communication skills to represent the financial institution in a positive and professional way when dealing with membership, and other staff members.
• Strong problem-solving skills, and an aptitude for learning new technologies.
• Strong attention to detail

Education

Preferred

• Associates or better

Skills

Required

• Sales
• Customer Service

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.