Brand Ambassador/ Sales Floor Associate

Brand Ambassador – Sales Floor Associate

Location: Herbwell Cannabis, Cambridge, MA
Type: Part-Time | In-Store | Community & Customer-Facing

About Herbwell

Herbwell Cannabis is not just a dispensary — it’s a movement. We’re a chic, effects-based cannabis retail experience rooted in education, quality, and community. Every customer who walks through our doors should feel inspired, empowered, and excited to elevate their experience — and our team is at the heart of that mission.

Job Summary

We are looking for dynamic, personable, and highly motivated Part-Time Sales Floor Associate who also serve as Brand Ambassadors. This dual-role position combines in-store cannabis expertise with community-facing outreach and brand building. You'll help customers curate the perfect experience from the moment they walk in — and leave them excited to come back.

Key Responsibilities Sales Floor & Reception

• Greet customers and kickstart their experience from the sales floor with warmth and professionalism.
• Learn and embody everything about Herbwell — our mission, our menu, our effects-based approach, and what makes us different.
• Guide customers through our curated cannabis offerings with expert knowledge and enthusiasm.
• Provide personalized product recommendations based on customer goals and preferences.
• Place and manage customer orders using our in-store systems (Dutchie, etc.).
• Stay up-to-date with daily deals, flash promotions, and featured products — and know how to explain and sell them.
• Encourage customer loyalty: get guests to refer their friends, leave positive Google reviews, and become a VIP.

Brand Ambassadorship & Outreach

• Represent Herbwell at the front lines of our community.
• Distribute marketing materials to local businesses, passersby, and at nearby MBTA stations to direct foot traffic to the store.
• Spread the word about upcoming events, exclusive parties, and promotions.
• Help create buzz and drive traffic for Herbwell pop-ups and brand activations.

What We're Looking For

• Energetic, people-first personality with excellent communication skills.
• Willingness to learn the ins and outs of cannabis, product categories, effects, and compliance.
• Passionate about cannabis, wellness, and elevating the customer experience.
• Comfortable standing for extended periods and working in a fast-paced retail environment.
• Reliable, punctual, and a team player who takes initiative.
• Weekend and evening availability preferred.

Perks

• Exclusive training on cannabis education and brand building.
• Opportunity to grow within a fast-evolving, luxury cannabis brand.
• Discounts on top-tier products.
• Be the face of a brand that is changing the game in cannabis retail.

Ready to Join the Movement?

Apply now and help us build the most engaging dispensary experience in the state — one interaction, one product, one smile at a time.

POSITION OVERVIEW

Dispensary Agents will be responsible for hosting, educating and assisting Adult-Use guests within the Budega Inc. DBA Herbwell Cannabisdispensing location. All Dispensary Agents will attend a training course conducted by Budega Inc. DBA Herbwell Cannabisas well as state required RVT prior to executing any job responsibilities. Upon completion of all required training, Dispensary Agents will assist 21+ guests on the retail floor and execute cannabis transactions from start to finish.

In the cannabis industry there are some essential qualifications that include but are not limited to; a passion for the plant, a desire to expand product knowledge, high quality customer service and respect for compliance. They will be expected to verify customer ID cards, answer questions regarding cannabis product information, safe consumption and general use. Dispensary Agents will use the consultation time with guests to inform them of necessary compliance regulations that impact their purchase, transport, storage and use of the cannabis products. Dispensary Agents will be responsible for understanding the guests needs and guiding them to an appropriate product selection. This requires good listening skills, an understanding of the product selection available and the ability to communicate necessary information. Since cannabis is a highly regulated industry, it is essential that Dispensary Agents distribute products to guests correctly and in a compliant manner. Cash handling skills, attention to detail, as well as developing an understanding of Massachusetts (CCC) rules and regulations will be a daily responsibility. The role and responsibilities of all Dispensary Agents will be overseen by the General Manager and their leadership team; Assistant Manager.

GENERAL RESPONSIBILITIES

● Attend and complete Responsible Vendor Training Program (RVT) as well as 8 hours of annual training

● Application of all company SOPs to ensure retail regulatory compliance and efficient work environments

● Customer service and advanced communication skills

● Educate and provide all guests with consumer education materials

● Maintain a friendly, positive and outgoing demeanor while interacting with guests

● Ability to retain knowledge of the current cannabis and non-cannabis product selection

● Ongoing development and advancement of cannabis knowledge; industry knowledge, product trends, news, etc.

● Advanced listening skills and ability to provide quality product recommendations

● Develop a comprehensive knowledge of cannabis relating to Adult-Use consumers and relevant regulations

● Understanding and execution; proper guest identification, confidentiality and privacy

● Understanding and execution; safe cannabis handling and storage practices

● Understanding and execution; proper anti-diversion tactics

● Hold safety and security to a high standard

● Ability to utilize a POS system and other technology to complete transactions in a compliant manner

● Maintain and balance a daily cash drawer

● Preparing, organizing and transacting online orders

● Daily dispensary operating tasks; cleaning, organizing, auditing, and performing other duties as assigned

● Positively contribute to the organization and the ideals set forth by Budega Inc. DBA Herbwell Cannabis

QUALIFICATIONS

● At least 21 years of age and legally authorized to work in the US; state required

● Ability to pass a CORI background check; state required

● Ability to adapt to frequent and essential business changes

● 1+ year customer service and cash handling experience preferred

● Must be a reliable and dependable applicant

● Heightened attention to detail

● Ability to quickly learn procedures, acquire cannabis product knowledge and apply the knowledge in the workplace

● Excellent listening, communication and organizational skills

● Ability to effectively communicate with customers, fellow employees and managers

● A desire to help others, people-oriented, team-oriented perspectives within the workplace

● Must be able to thrive as an individual employee but also work well with others

● Ability to remain calm and organized in high-volume sales scenarios

● Ability to have a flexible schedule, open availability required (nights, weekends, holidays)

● Ability to utilize a computer (POS system, email, etc.) and other necessary technology (printers, copy machines, barcode scanners, etc.) to complete sales related tasks

● Ability to stand for long periods of time (up to 10 hour shifts) and lift up to 30 lbs

● Bending and crouching will be a repetitive movement on the sales floor

● Ability to work in person, non-remote position

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Six areas of genius - Pick top 2 Letters that you could do all day long and bottom 2 that frustrate you

W - Identifying the need for improvement and asking questions
I - Creating/Coming up with ideas
D - Making decisions and evaluating ideas
G - Inspiring or rallying others to take action
E - Helping in the implementation of an idea
T - Finishing projects

• Why Herbwell?

Experience:

• Cannabis: 1 year (Preferred)

Location:

• Cambridge, MA 02138 (Preferred)

Ability to Commute:

• Cambridge, MA 02138 (Required)

Ability to Relocate:

• Cambridge, MA 02138: Relocate before starting work (Required)

Work Location: In person