Brand & Customer Experience Coordinator – Instagram

DYOT is a growing fashion brand specializing in curated clothing and jewelry, and we’re

looking for a smart, fashion-savvy Brand & Customer Experience Coordinator to handle our

Instagram customer interactions. You will be the first point of contact for customers asking

about delivery times, customization options, sizing, product pricing, and the current status of

their orders, so your role directly shapes how customers experience the brand. You’ll build

relationships with customers by giving clear, timely, and empathetic responses that reflect

DYOT’s tone and values. If you enjoy fashion, love talking to people, and want to understand

how an online clothing brand really works behind the scenes, this role is for you.

In addition to customer reply we expect you to coordinate with the production and dispatch

teams to get accurate updates and, when needed, help expedite urgent orders. You will also

share product pricing and costing details and guide customers on customizations. Part of your

day will involve tracking follow-ups so that every query is closed properly and the customer

is updated at each step. The role is on-site work from office, with a few hours of work from

home as required.

No prior experience is required; fresh graduates are encouraged to apply, and candidates with

1+ year of professional experience in customer service, sales, or fashion will be given

preference. We’re looking for someone who is a quick learner, comfortable using basic

digital tools, and genuinely interested in clothes, jewelry, and how garments are made. Strong

written communication, patience, and problem-solving are essential, as you will often be the

one turning a confused or worried customer into a happy, loyal one. If you’re curious,

responsible, and excited to grow with a fashion brand, you’ll fit right in. This role offers real

learning in customer experience, fashion operations, and brand building.

Job Type: Full-time

Pay: Rs55,000.00 - Rs75,000.00 per month

Work Location: In person