Brand Manager (Bakery and Specialty Coffee)

 We believe great bread, exceptional coffee, and warm hospitality start with strong operations. We’re looking for an experienced Operations Manager to lead our bakery and specialty coffee operations and help us scale while staying true to our craft.

The Role

As Operations Manager, you’ll be responsible for the day-to-day performance of our BAKEHOUSE outlets, ensuring every loaf, cup, and guest experience reflects our brand promise. This is a hands-on leadership role for someone who understands both artisan quality and commercial excellence . 

What You'll Do

• Oversee daily operations across bakery and specialty coffee outlets
• Ensure consistent execution of brand standards, food quality, and service excellence
• Manage and support Outlet Managers, Supervisors, and Head Bakers/Baristas
• Monitor KPIs, sales performance, labor cost, food cost, and wastage
• Drive operational efficiency, process improvements, and cost control
• Ensure compliance with health, safety, hygiene, and local regulations
• Coordinate with Head Office (HR, Finance, Supply Chain, Marketing)
• Support new outlet openings, staff training, and operational rollouts

What We're Looking For

• 5+ years’ experience in multi-unit bakery, specialty coffee, or premium F&B operations
• Strong understanding of bakery production and specialty coffee workflows
• Proven ability to lead, motivate, and develop high-performing teams
• Commercial mindset with strong P&L and cost control experience
• Passion for quality, detail, and guest experience
• GCC experience is a strong advantage