Brand Operations & Experience Manager – Multi-Brand F&B

Taraf Group is looking for an experienced Brand Operations & Experience Manager to oversee daily operations, events, system coordination, and brand execution across a portfolio of growing concepts including specialty coffee, roastery products, dessert brands, and modern F&B experiences.

This is a dynamic role for someone who can manage on-ground execution, coordinate creative initiatives, and ensure smooth operations across multiple branches and pop-ups.

Role Overview

You will work closely with the Founder to ensure all brands operate smoothly, activations are executed professionally, systems are updated, and the overall customer experience reflects high standards.

Brands include: Akiro, Pull, Unfolded, ChillCha Matcha, Berry Roastery, and upcoming concepts.

Key Responsibilities

Branch Operations & Quality Control

• Visit branches regularly to ensure smooth operations.

• Monitor cleanliness, uniforms, service flow, and POS readiness.

• Report operational issues and follow up on improvements.

Events, Pop-Ups & Government Coordination

• Arrange logistics for activations and collaborations.

• Coordinate meetings and follow up with entities and partners.

• Ensure all event requirements and checklists are completed.

POS & Integrator Management

• Add and update menu items in POS systems.

• Maintain Talabat, Noon, and web menus.

• Ensure pricing, descriptions, and availability are accurate.

Brand & Creative Coordination

• Brief designers and photographers.

• Organize shoots and creative deliverables.

• Maintain consistency across all brand touchpoints.

Supplier & Operational Coordination

• Follow up on supplier orders and packaging needs.

• Coordinate delivery schedules with teams.

Customer Experience & Communications

• Monitor emails and incoming opportunities.

• Manage customer complaints professionally.

• Prepare weekly feedback summaries.

Requirements

• Experience in F&B operations, hospitality, or multi-brand retail.

• Strong organizational and communication skills.

• Comfortable working on-site during events and branch visits.

• Knowledge of POS systems and delivery platforms is a plus.

• Ability to multitask in a fast-paced environment.

What We Offer

• Opportunity to work directly with a founder-led growing group.

• Exposure to multiple brands and creative projects.

• Dynamic environment with strong growth potential.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month