Brand Operations Manager

Operational Leadership Direct the retail operations of the Confectionary Division to ensure productivity, service excellence, creativity, and guest satisfaction while maintaining compliance with legal and brand standards.

Business Growth & Projects Spearhead projects related to new concepts, outlet openings, and store fit-outs, while supporting business plans, budgets, and process improvements across all existing and new concepts.

Financial & Performance Management Review financial reports, monitor sales results, control costs, and implement measures to prevent waste, losses, and stock aging, ensuring achievement of overall business objectives.

Market & Customer Focus Conduct competitor analysis and market research, assess customer satisfaction, and maintain strong customer relationships, handling feedback and complaints promptly.

Product & Brand Development Drive innovation in products in collaboration with principals and buying teams, ensure proper visual merchandising, and uphold brand guidelines across all concepts.

People Leadership Recruit, train, and coach staff, set KPIs with HR, implement recognition programs, and foster a unified management style and positive work culture across all stores.

Team Development & Succession Planning Evaluate staff performance, administer personal development programs, and build succession pipelines to ensure high-performing, motivated teams.

Systems & Process Excellence Establish SOPs, unify training manuals, enhance inventory and stock monitoring systems, and ensure effective communication across departments to optimize operations.