Broadcast Associate

Mega Virtual Drive for Work Flow Specialist_Team Member

Education: 10+2+3 full time Education required

Experience: 2-7 years

Location: Bangalore

I. JOB SUMMARY

• Monitoring of live and non-live video using in-house tools and dashboard
• Adjusting boundaries of events as content schedule shifts (events run long or short)
• Check & handle emails, chats, tickets and requests from Customer internal teams and vendors/providers
• Ensure programs, cases, posts or tickets are handled within SLAs
• Unique ID findings in the third party database based on partner Metadata
• Daily tickets handling to triage the issues as per the given instructions
• Communicate with Client SPOC effectively with good articulation when required
• QA data preparation during new partner onboardings
• Daily/Weekly report submission
• Monitor and maintain the Operations within SLAs

II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Monitor and fix Customer TV schedule, Audio/Video issues within SLA
• Communicate and handle escalated issues and work closely with Customer internal, XFN teams and vendors/providers to resolve network/video issues
• Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail
• Escalate and communicate issues on time
• Perform other duties as assigned by management
• Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow
• Suggest workflow improvements based on practical implementation

JOB SPECIFICATIONS

III. WORK EXPERIENCE

• 2 -3 years of professional experience
• Prior experience in a live operations/time sensitive environment
• Willing to work in weekends and late evening/night shifts (Must have)
• Work Location - Bagman Constellation Business Park - Mahadevapura, Bangalore
• 100% Work from office
• This is a BPO project and not IT

IV. KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge and experience with TV (live TV preferred)
• Strong knowledge of and interest in live sports (preferred)
• Good computer skills with experience with Chrome, Google Docs, and Google Apps
• Ability to triage, route issues to appropriate teams and follow defined processes
• Multi-tasking skills and ability to complete high priority tasks in a timely manner
• Must have the ability to pay attention to live streams for long-periods of time and attune yourself to cues in live streams signally the starts and ends of programs
• Able to perform basic troubleshooting and data gathering by asking relevant questions
• Good oral and written communication skills, ability to articulate network and video issues