BSCC Case Manager

Job Title: Case Manager Starting date: 05/01/2026

Program: BSCC

Department: Reentry Programs and Services

Hours: Mon-Fri (occasional evenings and weekends)

Reporting to: In Custody/Reentry Program Manager II

Employment type: full-time Salary range $26.00-$30.00/hour

Organization Overview

Restorative Partners, Inc. (RP) is a nonprofit dedicated to transforming lives affected by crime through healing services and supportive relationships. We champion dignity, respect, and the capacity for change in every individual. Our goal is to accompany those impacted by crime on their journey of restoration, fostering accountability and promoting non-violence. Through education, compassion, and restorative practices, we strive to break cycles of harm and build a more just community.

Restorative Partners is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

Position Overview

As a member of the Reentry team, the BSCC Case Manager provides comprehensive case management services to individuals transitioning from incarceration back into the community, ensuring successful reintegration and compliance with parole conditions. This position involves conducting initial assessments, developing individualized reentry plans, and coordinating access to essential services including housing, healthcare, mental health treatment, substance abuse programs, and educational opportunities. The case manager maintains regular contact with parolees, monitors progress toward goals, facilitates connections with community resources, and collaborates with parole officers and other stakeholders to support positive outcomes and reduce recidivism risk. This position will be filled contingent upon a criminal background clearance, possession of a valid driver’s license and automobile insurance, educational transcript and certifications.

Roles & Responsibilities

Primary Responsibilities

• Conduct initial intake assessments and develop individualized case plans for assigned participants
• Maintain regular contact with participants through scheduled office visits, field visits, and community-based meetings to monitor compliance with parole conditions
• Document all interactions, observations, and progress in case management system (Apricot) and maintain accurate, timely case records in accordance with prescriptive KPI’s
• Monitor adherence to all court-ordered and parole board conditions including curfews, geographic restrictions, substance abuse treatment, community service, and restitution payments Client Support & Case Management
• Maintain an established caseload and provide comprehensive reentry case management services
• Monitor participant progress, compliance with supervision requirements, and goal attainment
• Coordinate referrals and ensure participant engagement with housing, employment, behavioral health, and other supportive services
• Practice Motivational Interviewing as the standard for client engagement
• Support data tracking, reporting accuracy, and program evaluation efforts

Safety and Professional Responsibilities

• Follow all safety protocols and report any public safety concerns immediately
• Identify potential public safety concerns and implement appropriate interventions or referrals
• Maintain and model professional boundaries and ethical standards
• Ensure confidentiality and compliance with all applicable laws and regulations
• Participate in ongoing training and professional development

Other Duties

• Participate in staff meetings, trainings, and organizational initiatives
• Support onboarding and training of new staff as needed
• Other duties as assigned

Resource Coordination and Support

• Connect participants with community resources including housing assistance, employment services, mental health treatment, substance abuse programs, educational opportunities, and social services
• Maintain relationships with service providers and advocate for participant’s needs while coordinating care across multiple agencies
• Follow up on referrals to ensure service engagement and effectiveness
• Offer ongoing support and counseling to help participants navigate challenges and maintain stability

Administrative and Legal Duties

• Maintain detailed records of all contacts, services provided, and progress toward reentry goals
• Generate statistical reports and data for program evaluation and compliance with state and federal requirements
• Attend court hearings, parole board meetings, and other legal proceedings to provide testimony and case updates as needed and approved by supervisor
• Collaborate with attorneys, judges, probation officers, and other criminal justice professionals
• Prepare pre-sentence investigation reports and violation reports as requested
• Work closely with law enforcement agencies, treatment providers, employers, family members, and community organizations to support successful reintegration
• Participate in multidisciplinary team meetings and case conferences to support departmental strategies

Specialized Functions

• Support educational goals including GED completion, vocational training, or higher education enrollment
• Facilitate family reunification when appropriate and help address relationship conflicts or dynamics that may impact successful reentry
• Connect participants with community-based support groups, mentoring programs, and volunteer opportunities to build positive social networks

Knowledge, Skills, Talents, & Abilities

• In-depth understanding of restorative justice principles and practices
• Familiarity with criminal justice system processes and terminology
• Knowledge of local employment markets and community resources
• Strong communication and interpersonal skills
• Ability to work with diverse populations
• Experience with case management and database systems
• Active listening and empathetic response techniques
• Creative problem-solving and adaptability
• Ability to maintain professional boundaries and confidentiality
• Trauma-informed care approaches
• Flexibility to adapt to changing schedules and priorities

Essential Requirements

• Current driver's license, valid auto insurance, and reliable transportation
• Successful completion of a comprehensive background check, as verified by law enforcement administration or other designated agency
• Provide educational transcript
• Bachelor's degree in Social Work, Psychology, Criminal Justice, or related field preferred
• Minimum of 2 years experience in workforce development or related field preferred
• Proficiency in Google Suite, Microsoft Office Suite, and database management systems
• Ability to work flexible hours, including occasional evenings and weekends
• Fluency in English (bilingual English/Spanish highly desirable)

Physical Demands

• Primarily seated at a desk for 6-8 hours per day
• Occasional standing and walking around the office (1-2 hours)
• Minimal physical exertion required
• Lifting requirements: Up to 25 pounds occasionally (files, documents, office supplies)
• Extended periods of viewing computer screens
• Frequent telephone use requiring clear speech
• Reading and reviewing printed materials
• Writing and note-taking
• Visual acuity for reading documents and computer screens
• Hearing ability for phone conversations and meetings
• Clear speech for communication with clients and colleagues

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate-controlled indoor environment
• Typical office lighting (natural and artificial)
• Standard office noise levels from phones, conversations, and equipment
• Accessible facilities compliant with ADA requirements
• Occasional extended hours for documentation or urgent cases
• Predictable, stable environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person