ABOUT US:

POSITION SUMMARY:

The Business Analyst will be a crucial member of the IT Project Management Office (PMO), responsible for bridging the gap between business needs and solutions. This role involves working closely with stakeholders across the organization to gather, analyze, and document requirements, and to ensure that projects are aligned with business goals. The Business Analyst will also support the PMO in project planning, execution, monitoring, and reporting to ensure successful delivery of initiatives. The Business Analyst ensures a competent grasp of business insight and acquires knowledge about the company's functions.

RESPONSIBILITIES:

• Coordinate the analysis and documentation of business and solution requirements by capturing current and future-state processes, data inputs/outputs, and integration needs.
• Develop and maintain detailed documentation including specific business requirements, model expectations, training data characteristics, functional specifications, project timelines, process flows, and user stories tailored to intelligent systems.
• Managing project documentation, requirements, and updates within JIRA and Confluence.
• Ensure traceability between business goals and technical implementation across Internal and External platforms.

• Anticipate and interpret evolving business needs in the context of automation, decision intelligence, and AI enablement.
• Collaborate with data ops, MLOps, and IT teams to translate ambiguous or conceptual business objectives into actionable, measurable driven solutions.
• Support the definition of evaluation criteria (e.g., model accuracy, performance thresholds, explainability) that align with business value.

• Partner closely with IT PMO, Internal and External Development Teams, and Subject Matter Experts (SMEs) to ensure accurate, aligned execution of projects.
• Act as a bridge between business stakeholders and solution architects to ensure model outputs, training logic, and automation flows meet business needs.

• Actively engage in the full Software Development Life Cycle (SDLC), with emphasis on lifecycle elements such as data acquisition, feature engineering, model selection, training, validation, deployment, and monitoring.
• Help define model lifecycle management processes including version control, performance degradation alerts, and re-training cycles.

• Analyze enhanced business processes to uncover pain points, improvement opportunities, and areas suitable for predictive modeling, generative automation, or intelligent routing.
• Propose and validate solutions through feasibility analysis and cost/benefit assessments.

• Conduct workshops to explore opportunities, communicate data needs, and align stakeholders on use case viability.
• Present proposals, model findings, and outcomes in business-friendly language to executives and project sponsors.
• Facilitate solution walkthroughs and model demos to validate requirements and gain sign-off.

• Work with IT Governance team to proactively identify risks and ethical considerations associated with solutions, including bias, model drift, and data privacy.
• Responsible for translating identified risks and ethical considerations to the relevant stakeholders.
• Document, monitor, and help resolve project risks and blockers in collaboration with delivery leads and technical teams.

• Communicate complex concepts, limitations, and trade-offs clearly to both technical and non-technical audiences.
• Work with solution teams to prepare presentations for executive leadership, articulating the strategic impact and progress of initiatives.
• Anticipate and understand business expectations and recommend the most appropriate response to complex or ambiguous requirements.
• Translate user feedback and performance metrics into refined requirements and enhancements.

Qualifications:

• Bachelor's Degree – Information Technology, Engineering, Business Administration or Finance preferred.
• At least 5 years of experience in a role such as Business Analyst, Process Engineer, or Business Process, preferably in a PMO or technology-driven environment.
• Exposure to AI, machine learning, or data-driven projects preferred.
• Proficiency in tools such as Microsoft Office, Confluence, JIRA, SQL, Python, ChatGPT, Azure or similar.
• Strong knowledge of business analysis techniques and methodologies (e.g. BABOK, Agile).

SKILLS:

• Should be capable of showing experience in transforming or enhancing a process.
• Possess superior communication and interpersonal skills, along with the capacity to resolve problems effectively.
• Proficiency with various Microsoft programs, skilled in analyzing data sets and assessing process flows, complemented by research and design expertise.
• Exceptional skills in writing and documentation, inclusive of both technical details and business communication.
• Demonstrated success in collaborating with multidisciplinary teams and overseeing third-party solution deployments.
• Familiarity with Agile and Waterfall methodologies.

Certifications, Licenses, and/or Registration

• Relevant certifications (e.g. CBAP, PMP, ITIL) are a plus

Physical Demands and Work Environment

EEOC