Business Analyst

At FreightFox , we’re reimagining how India’s manufacturing enterprises move freight — with data, intelligence, and technology at the core. We’re seeking a Business Analyst who thrives at the intersection of operations, analytics, and technology to turn complex logistics challenges into smart, scalable solutions.

As a Business Analyst, you will act as the analytical engine of the business — translating data into insight, identifying process gaps, and enabling technology teams with structured, validated business requirements. You’ll collaborate with multiple functions — operations, product, engineering, and customers — to drive continuous improvement and digital transformation.

This role is perfect for someone who enjoys solving problems with data , understands supply chain and manufacturing workflows , and is eager to contribute to the growth journey of a startup .

1. Business Understanding & Process Mapping

• Partner with stakeholders to understand core operational processes, dependencies, and bottlenecks.
• Map and document “As-Is” and “To-Be” workflows across logistics, SCM, and manufacturing functions.
• Identify automation and digitization opportunities that can enhance speed, visibility, and accuracy.

2. Data Analysis & Insight Generation

• Gather, clean, and analyze datasets from multiple systems to identify trends, inefficiencies, and performance drivers.
• Build and maintain BI dashboards (Power BI / Tableau) and reports to track KPIs across operations, customer delivery, and cost optimization.
• Present insights that guide business decisions — from process redesign to product enhancements.

3. Requirement Gathering & Solution Design

• Work with cross-functional teams to define business needs and translate them into clear, structured requirements for development.
• Draft BRDs, FRDs, and user stories that reflect measurable outcomes.
• Collaborate with product and tech teams during UAT and deployment to ensure solutions align with expectations.
• Design and Deliver Solutions to customers with strong support and lead Change Management with Customer Support Teams at the customer's end.

4. ERP & System Enablement

• Support ERP or related platform implementations by aligning configurations with process logic.
• Validate data accuracy, process flows, and system usability through real-time testing and feedback loops.

5. Performance Measurement & Continuous Improvement

• Monitor post-implementation performance and adoption.
• Recommend data-backed improvements to drive ROI, efficiency, and customer satisfaction.

• Bachelor’s or Master’s degree in Engineering, Business, Information Systems , or related discipline.
• 1–5 years of experience as a Business Analyst / Data Analyst / Process Analyst , preferably in logistics, manufacturing, or supply chain .
• Proven track record of working in startup or fast-paced environments .
• Experience in ERP implementation or process automation projects is a strong advantage.

• Deep understanding of logistics, SCM, or manufacturing workflows .
• Strong proficiency in Excel (advanced), Power BI, or Tableau .
• Hands-on experience with data modeling, KPIs, and performance dashboards .
• Familiarity with ERP, WMS, CRM, or similar systems .
• Excellent requirement documentation, process mapping, and analytical skills .
• Knowledge of Agile collaboration tools (Jira, Confluence) preferred.
• Strong business acumen with the ability to connect data to decision-making.
• Self-driven, curious, and comfortable navigating ambiguity.

• Analytical & Curious: You question the status quo and use data to find better ways.
• Detail-Oriented: You love structured problem-solving and crisp documentation.
• Collaborative: You work seamlessly across business and tech teams.
• Outcome-Focused: You translate insights into measurable impact.
• Adaptable: You thrive in a dynamic, startup ecosystem.
• Customer-First: You think of value creation before deliverables.

• A front-row seat in a high-growth startup shaping India’s logistics transformation.
• Opportunities to build analytical frameworks and influence key business decisions.
• A collaborative environment with leaders who value innovation and ownership .
• Competitive compensation and ESOPs for long-term contributors.
• The freedom to create meaningful change — from data to decision.

At FreightFox , we’re on a mission to make industrial logistics smarter, faster, and transparent . We empower manufacturing enterprises with real-time visibility, intelligent data insights, and tech-enabled freight solutions that redefine efficiency and customer satisfaction.

If you’re passionate about data, operations, and digital transformation — and want to see your work directly impact how India moves — this is your place to be.