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Business Analyst
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Date: Dec 15, 2025
Location:
San Juan, PR
Company: Popular
Workplace Type: Hybrid
Business Analyst
Full Time Job Opportunity
Location
Hybrid / Señorial Center / San Juan, PR
General Description
Responsible for reviewing and maintaining operational statistics and relevant data to proactively identify trendsand monitor capacity levels in the Fraud Prevention Division. Develop business intelligence tools and dashboards to supportstrategies, productivity, reengineering, and initiatives focused on process improvement to ensure compliancewith regulatory deadlines in key processes. Lead or support as necessary strategic initiatives in compliance withbusiness requirements ensuring implementation of sustainable solutions.
Essential Duties and Responsibilities
- Perform periodic validation exercises to ensure data and operational process integrity.
- Alert of changes in trends, behavior, or productivity levels. Provide solutions and drive the implementation ofactionable plans.
- Ability to document and apply business requirement guidelines to team projects.
- Research and apply improved business strategies to identify and mitigate operational and technical risks withinthe business and look for opportunities for business improvement.
- Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, asnecessary to support management in strategic planning processes.
- Collaborates with management and stakeholders on the design, testing, implementation, and evaluation ofbusiness process changes to improve business outcomes.
- Responsible for report development, automation, and modification of existing metrics/ /dashboards consideredof moderate complexity.
- Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overallbusiness and/or unit. Analyze information to identify trends, patterns, gaps, and insights using descriptive analytics.
- Develop presentations and share findings as well as recommendations. Manage data sources, analyzeinformation, and make reports available to the team.
- Receives, evaluates, and responds to data-related inquiries by applying knowledge of data and businessoperations and obtaining information from various sources.
- Communicate complex insights to stakeholders, both verbally and in writing.
- Automates processes and reporting.
- Other business tasks as needed.
Supervisory Responsibilities:
This Job has no supervisory responsibilities but in special circumstances may lead the work of others.
Education
Bachelor’s degree in Business Administration with a major in Information Systems, Finance, IndustrialEngineering, Mathematics or a similar field.
Experience
At least two (2) years’ related experience in business analysis, project coordination, monitoring, profitability, or data management.
Other Qualifications
- Displays effective research, problem-solving, analytical, critical thinking, influencing, relationship management,and presentation skills.
- Ability to apply statistical concepts in practical situations to business problems. Problem-solving skills, inquiryand critical thinking which are crucial to total quality management.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, orapproaches to problems.
- Systematic and meticulous with details to effectively process large amounts of data into meaningful information.
- Ability to effectively coordinate multiple tasks simultaneously, managing time and resources to ensure work iscompleted efficiently and within establishing time frames.
- Excellent interpersonal communication and negotiation skills to share findings with colleagues and clients insideand outside of the department.
- Ability to work independently or as part of a team with minimal supervision.
- Fast learner, good initiative, and self-taught.
- Focused on innovation, open-minded and receptive to new ideas.
- Excellent written and verbal communication skills in English and Spanish.
- Expertise using data managing tools such as Excel, Power BI, SQL, SAS, Cognos, among others.
Values
1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future
Additional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
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