Business Analyst

JOB DESCRIPTION

1. Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and recommend solutions that enable organizations to achieve its goals
2. The role of the Business Analyst (BA) is that of a person who interfaces with the customers (Business team, Operations, Risk, Legal, Credit and Compliance) to understand their requirements.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

• Works with business partner to elicit high-level requirements and capture business needs
• Clearly articulates and documents business requirements
• Assesses the risks of various solutions and prioritizes competing business demands
• Handled end to end ownership of the required solution from requirement gathering to deployment of the solution
• Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
• Manages ongoing relationship with business partner to drive satisfaction with IT
• Obtains key inputs from enterprise architecture teams and identifies solution interdependencies
• Engages with knowledge workers to incorporate usability and user interface needs when designing systems
• Proactively resolves customer satisfaction issues
• Participate in end to end UAT
• Negotiates contracts, manages relationships, and monitors vendor performance against SLAs for self and reports
• Adhere SLA’s related to business-critical services are met by the IT team - 85%
• Adherence to timelines and Budgets for the projects under management - 95%
• Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100%
• Compliance to Regulatory requirements as per timelines committed - 100%
• Completion of relevant certifications and training
• Completion of goal setting, performance appraisal- feedback

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Bachelor's or Master' Degree

Experience

(Years and Core Experience Type)

• 3-6 years of Experience in Banking domain

Certifications

• NA

Functional Skills

• Planning, documentation, analysis and business requirements management techniques
• Object-oriented analysis
• Creation of the Business Requirements Document - BRD
• Evaluation of profitability/risk
• Analytical and conceptual expertise