Business Analyst

Are you the kind of person who asks “why” before “how”—and then helps turn the answer into something real? We’re looking for a Business Analyst (BA) who thrives at the intersection of business and technology, and who enjoys transforming ideas into high-quality, actionable solutions.

As a Business Analyst, you’ll partner with business and technology teams to understand how work actually happens, turn unclear needs into clear direction, and make sure solutions work before they go live. This role doesn’t just document requirements — it owns quality, helps prevent issues early, and looks for ways to improve testing and processes over time, including through automation.

This is a hands on, execution-oriented role for someone who is comfortable with ambiguity, takes ownership of outcomes, and enjoys learning.

Location/Schedule:

• Hybrid schedule with up to 3 days/week at our corporate office in Lake Forest, IL.
• Local Northern IL/Southeast WI candidates only!

What You’ll Do:

• Work closely with stakeholders to understand business problems, pain points, and goals
• Translate business needs into clear, usable requirements and testing documentation
• Lead quality assurance activities on assigned initiatives, including:
• • Test planning and execution
  • Regression and end‑to‑end testing
  • Defect tracking and follow‑through
• Partner with technology teams to ensure solutions are reliable and ready for use
• Ask the right questions early around risk, data, process gaps, and edge cases
• Support and grow test automation efforts over time (tools include Azure DevOps and TestComplete)
• Continuously look for ways to improve how work gets done — not just how it’s documented

What We’re Looking For:

• Bachelor's Degree in Computer Science, Engineering, Math, Science or Related
• 2+ years’ experience in Systems Analysis, Quality Assurance or Related
• Experience In Lieu of Education: 5+ years’ experience in Systems Analysis, Quality Assurance or Related – Minimum
• Business analysis fundamentals (elicitation, process mapping, documentation)
• QA and testing concepts (manual testing, regression thinking, defect ownership)
• Azure DevOps and test management tools
• Experience with Test automation tools such as TestComplete is a plus!

Who You Are:

Take ownership and see things through
You care about outcomes, not just tasks. When something isn’t working, you stick with it until it’s resolved—even if it goes beyond your immediate responsibilities.

Thrive in ambiguity
You’re comfortable getting started without having every detail figured out. You ask questions, learn as you go, and help shape clarity along the way.

Communicate with confidence and care
You collaborate closely with stakeholders, ask thoughtful questions, and aren’t afraid to challenge ideas respectfully to get to the best outcome.

Compensation:

The annual salary range for this role is $78,198 to $125,114. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

Why Consumers Credit Union (CCU)?
We offer a collaborative culture, competitive benefits, and opportunities for growth. Join us and make an impact in a mission-driven organization that values innovation and people-first leadership. Founded in 1930 and headquartered in Lake Forest, IL, CCU has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work® multiple years in a row, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.