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Business Analyst - Automotive
The Business Analyst is a strategic individual contributor role reporting directly to the COO. This role focuses on translating operational processes into clear, user-friendly content for staff, ensuring efficient workflows and consistent training standards.
The analyst will conduct structured interviews and working sessions with frontline and management staff across all departments to document existing workflows and standard operating procedures with precision and clarity. Facilitating standardization of documented processes and supporting the roll out and adoption of — serving as both a communicator and a change-management resource.
This is a high-visibility, high-trust position ideal for a detail-oriented professional who thrives at the intersection of operations, communication, and organizational improvement.
Key Responsibilities:
- Conduct structured interviews and observation sessions with operational staff across to document current workflows, procedures, and pain points
- Develop comprehensive current-state process maps and written SOPs
- Present findings to the COO and leadership in a clear, organized, and actionable manner
- Collaborate with management teams to design, refine, and formally record updated standard operating procedures that reflect best practices
- Support the rollout of new standardized processes, including coordinating communication, training materials, and adoption tracking
- Maintain a centralized initiative tracker covering active projects and priorities across the company
- Produce regular status reports and executive summaries for the COO on the progress of key initiatives
- Identify gaps, redundancies, or inconsistencies in current processes and escalate findings with recommended solutions
- Serve as a liaison between the COO's office and department-level staff during process improvement and change management efforts
- Maintain organized documentation libraries ensuring all SOPs and process records are version-controlled and accessible
Experience Requirements:
- 2-4 years in an operations, process improvement, business analyst, or operations coordinator role
- Demonstrated experience documenting business processes and developing standard operating procedures (SOPs)
- Experience building and maintaining initiative trackers, dashboards, or executive reporting tools
- A basic understanding of LLM and AI tools to streamline business processes and materials
- Prior exposure to change management or organizational development initiatives
- Bachelor's degree in Business Administration, Operations Management, or a related field is a plus
Skill Requirements:
- Strong analytical and problem-solving skills to identify process gaps, redundancies, and opportunities for improvement
- Excellent verbal and written communication skills to conduct interviews, present findings, and document SOPs clearly
- Proficiency in Microsoft Word and Excel for documentation, data tracking, and reporting
- Experience creating clear, structured SOPs, process maps, and workflow documentation
- Familiarity with data visualization and dashboard tools to track initiatives and report progress
- Ability to collaborate effectively with cross-functional teams and support change management initiatives
- Strong attention to detail, consistency, and document control/versioning practices
- Experience using AI/LLM tools (e.g., ChatGPT) to streamline documentation and business processes
- Ability to organize, prioritize, and maintain initiative trackers, executive summaries, and status reports
Physical Demands:
- Primarily an office-based role with prolonged periods of sitting and computer use
- Occasional walking or standing to observe workflows or conduct interviews with staff
- May require occasional lifting of light materials (up to 10–15 lbs) such as files or training materials
- Ability to communicate effectively in-person and virtually across departments
Supervisory:
- N/A
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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