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Business Analyst Automotive CRM Systems-5
United States
Job Type: Contract
Job Category: IT
Job Description
Role: Business Analyst – Automotive CRM Systems
Location: Remote
Contract
Job Summary:
We are seeking a skilled and detail-oriented Business Analyst (BA) with a strong background in automotive business processes and CRM system design. The ideal candidate will play a key role in understanding business requirements, mapping current workflows, and helping define the future-state CRM system to support sales, service, and customer engagement initiatives.
Key Responsibilities:
Collaborate with cross-functional teams including Sales, Marketing, Aftersales, and IT to gather and document CRM requirements.
Analyze existing automotive business processes (e.g., lead management, service booking, vehicle lifecycle management, customer retention, etc.).
Define and design CRM workflows that align with automotive industry best practices.
Translate business requirements into functional specifications and user stories.
Support CRM system configuration, testing, and validation.
Act as a liaison between business stakeholders and technical teams (developers, vendors, implementation partners).
Assist in vendor selection and evaluation for CRM platforms (e.g., Salesforce, Microsoft Dynamics, etc.).
Conduct gap analysis and recommend process improvements.
Support change management and user training activities.
Ensure CRM solutions support regulatory compliance, data security, and data quality standards.
Required Skills
DATA ANALYST
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