Business Analyst / Clinical Analyst

Job Title: Business Analyst / Clinical Analyst

Department: Project Implementation

• Key Responsibilities:•

• Perform product demo/ application walkthrough.

• Perform business requirement study specific to non-clinical, clinical and clinical support services.

• Facilitate business process re-engineering (BPR), business process alignment (BPA) and related activities.

• Assist in project documentation such as Business Process Alignment (BPA), and the Business Requirement Document (BRD).

• Function as a team member during project implementation

• Perform system set-up and configuration - creation of users, clinical/nursing note types, forms, checklists and nursing charts.

• Data management – Initiate data collection and assist clients during the process, involving activities, such as compilation, verification and loading (front end), if required.

• Perform system testing on newly developed modules / functionalities • Develop user guides and training manuals.

• Conduct master user and end-user training.

• Prepare Functional Acceptance Test (FAT) and User Acceptance Test (UAT) scripts.

• Perform Functional Acceptance Test (FAT) and facilitate User Acceptance Test (UAT).

• Provide Go-live support and handholding of users during project implementation.

• Monitor system performance and recommend improvements based on clinical feedback.

Requirements & Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Nursing, Pharmacy, Medicine, Health Sciences, or any related healthcare field.

• 2–5 years of work experience in healthcare settings preferred.

• Strong understanding of clinical workflows in hospitals, clinics, telemedicine, or pharmacy settings. • Experience working with Hospital Information System (HIS), Patient Management System (PMS), Laboratory Information System (LIS), or other healthcare systems.

• Ability to translate clinical needs into structured documentation (BRD, SRS, SOP).

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management skills.

Technical Skills (Preferred)

• Familiar with Agile/Scrum methodology.

• Experience using tools such as Jira, Confluence, or similar.

• Basic understanding of APIs and system integrations.

• Knowledge of healthcare coding standards (ICD-10/11, ICD-9-CM, CPT, SNOMED) is an added advantage.

Key Competencies

• Clinical knowledge & critical thinking

• Attention to detail

• Process improvement mindset

• Communication & stakeholder engagement

• Ability to work in cross-functional teams

• Adaptability in fast-paced digital environments

Job Type: Full-time

Work Location: In person