Business Analyst - Maritime

Logistec is seeking a results-driven, multi-disciplinary Business Analyst to support and enhance our marine terminal operations. In this role, you will partner with terminal managers, port supervisors, and IT teams to improve the systems and processes that keep our cargo and marine services running efficiently.

• Take ownership of tasks and initiatives related to Cargo & Inventory, TMS and other systems.
• Analyze and document operational workflows for vessel scheduling, cargo handling, yard/warehouse management, and truck gate activities.
• Gather requirements from terminal stakeholders and translate them into functional specifications for system enhancements or new solutions.
• Support and optimize marine terminal applications (TMS, inventory, maintenance, and scheduling platforms).
• Coordinate testing, training, and change management for technology deployments across multiple ports and terminals.
• Develop a deep understanding of existing applications, workflows, and business processes.
• Perform configuration tasks in various systems to support business needs and optimize functionality.
• Act as a bridge between IT and business units, ensuring clear communication and alignment of goals.
• Analyze business needs, document requirements, and identify gaps or improvement opportunities.
• Propose and support the implementation of IT solutions that align with business objectives.
• Participate in user acceptance testing and regression testing to ensure system quality.
• Create and maintain documentation and training materials.
• Communicate changes effectively and provide ongoing support to users.
• Support multiple systems and applications within Cargo & Inventory.
• Work within Agile teams and contribute to sprint planning, backlog refinement, and retrospectives.
• Use tools such as Azure DevOps and/or Jira to manage requirements, tasks, and progress tracking.

• Minimum 5-7 years of experience in software implementation and systems support.
• Outstanding communication and listening skills, team-oriented, and autonomous.
• Proven experience in business analysis, risk identification, and cross-functional collaboration.
• Perfectly fluent in English, written and spoken (Spoken Spanish an asset).
• Experience in designing training materials and documentation.
• Bachelor in logistics, business, accounting, operations management, business information systems or another related field.
• Business Analyst Certification an asset.
• Willingness to work on various tasks and projects at the same time.
• Strong understanding of marine logistics, terminal operations, or port cargo handling.
• Experience in implementing or supporting enterprise or terminal management systems (e.g., Cargo & Inventory, TMS, ERP etc..).
• Ability to work on-site at terminals when required and to travel occasionally to different port locations.