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Business and Solution Analyst

At the Bank of Guam it all starts with HEART!

We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND and leading with heart and exceeding expectations

EMBRACING THE JOURNEY by accepting change and challenging others to do the same

BEING AN OWNER of our career and taking responsibility for our actions

LOVING TO LEARN by committing to personal growth and development

General Summary:

Business and Solution Analyst will interface directly with IT (application and infrastructure teams), Data Management, Information Security, and Innovation Business Partners to develop and support the deployment of high quality, integrated and efficient solutions . They will support project engagements and act as a liaison between business and technical units to design a solution to satisfy business, technical, architectural and security requirements. They will also work closely with the Business Analyst or directly with Business Units to verify an optimized solution based on current requirements or current processes. They will own the design and validation of new or existing BU processes, services and integrations within the Bank’s Enterprise Ecosystem.

Category of Essential Functions & Task

FLSA Class

% Time

Manage the Relationships

Exempt

30%

Being viewed as the trusted advisor to the organization
Evaluate our systems design for optimized solutions
To work closely and engage professionally with Business Unit Owners (BUO), BA (business analyst), IBP and /or their subject matter experts to obtain desired solutions in discharging Solution Analyst work requirements.
Communicating with business and technology leaders, both within and outside the organization
Provide solution analysis and design to internal and external resources during selection and implementation of information systems and applications:
- Provide technical leadership in the analysis, decision-making, design, and support phases of application implementation
- Evaluate vendor projects and prepare recommendations:
  - Understanding interrelationships and impact of systems and applications upon the To-Be technical environment
  - Perform problem analysis, identify root causes, outline resolution options and provide recommendation and take appropriate actions to resolve problems
  - Validate technical solutions being proposed by vendors
  - Plan technical solutions that provide availability, reliability, stability, manageability, and scalability
Serving as advisor to business management on business and information integration strategies
Influencing business strategy
Understanding technology product and vendor strategies, products, and customer preferences
Synchronization of IT strategy and planning with the organization's existing and future business goals to product implementation
Promotion of shared applications and infrastructure to cut expenditures and enhance the flow of information
Work with Business units to design and validate new business processes
Provide quality assurance to assure solution alignment with our Data Architecture practices.
Supporting initiatives for data integrity and normalization and Commissioning and decommissioning of data sets.
Assessing tests and implementing new or upgraded software

Manage the Experience

Exempt

15%

Demonstrate brand behaviors through daily interactions with management, colleagues, and internal and external customers.
Demonstrate highly developed leadership and communication skills, both written and oral.
Represent/participate in Bank sponsored events and community outreach programs.

Manage the Business/Tasks

Exempt

35%

Be the solutions analyst to provide an opinion based enterprise solution that is flexible, scalable and capable of synchronizing with continuously changing business requirements
Implementing strategy for enabling reuse (e.g., shared services) across the enterprise and multiple projects.
Ensure Integration best practices and integrate with BoG’s Architectures
Perform R&D, frequently testing to determine if a project will be cost-effective at providing a business capability.
Keep Bank of Guam standards current with technology and determining the impact of hardware and/or software upgrades on new and existing applications.
Create and enforce architectural standards that ensure systems/applications interoperate
- Assure and audit that Bank of Guam architecture principles and standards applied
- Partner with client groups (Business and IT) to provide architecture and technology support to projects – ensure projects maintain an enterprise view
Assisting in aligning business and enterprise initiatives with the Data Architecture, Enterprise Architecture, Security Architecture and Digital Strategy

Analyzing project, architectural, data and security requirements to validate technical designs
Working with Application Teams to develop a design to meet their needs with consideration all other enterprise applications
Identifying integration opportunities and patterns to optimize business processes
Interfacing with Data Architect and Enterprise Architect to validate designs and integrations
Designing and Testing custom APIs
Interfacing with vendor provided APIs
Understand DevOps Practices (GIT, Pipelines and Testing)

Manage the Risk

Exempt

20%

Audit compliance within the EA and Security Architecture standards
Validate interoperability of systems through the service layer
Administration of risks related to IT assets by means of proper security policies and standards
Direct/indirect participation in developing policies, guidelines and standards that steer the development, selection, application and utilization of IT within an organization
Develop employee know-how and abilities in particular areas of expertise
Long-term tactical responsibility for an organization's IT systems

Complete all bank mandated training.
Provide business architecture and systems processing guidance

FLSA Categorization

Exempt

100%

Required Knowledge, Skills and Abilities:

Good business knowledge about the developed/developing architecture
Leadership and interpersonal skills, such as servant leadership, facilitation, collaboration and negotiation
Ability to clearly and effectively communicate with other team members and with customers
Ability to understand and translate customer requirements into industry-proven design patterns and recommendations
IT governance and operation knowledge
In-depth expertise in software, hardware and systems engineering
Ability to support discovery, analysis and planning activities with clients
Proven ability to troubleshoot complex issues within customer environments when needed
Strong analytic, organization, presentation, customer service and facilitation skills
Time management skills
Ability to produce clean, high-quality technical documentation and deliverables
Willingness and ability to collaborate across internal practices and with other team members

Education and Experience:

Bachelor's degree in related field of study or certification from an approved technical field of study, or 4 additional years of related experience beyond the minimum required 2 years as Lead Solution Design and implementation experience implementing solutions demonstrating depth of technical understanding within a specific discipline or technology

Proven ability to architect, design and implement cloud-based and/or cloud-native solutions
Hands-on experience deploying and configuring both Windows and Linux system stacks
Hands-on experience configuring supporting common infrastructure roles and tools (e.g.: DNS, NTP, Group Policy, Active Directory/ADFS, Web Application Firewalls, logging services, web proxies)
Hands-on experience with the development of automation scripts, container services or serverless compute highly preferred
Experience with General Project Management and Agile Methodologies
2+ years’ experience business process modeling and optimization using business automation tools
1+ years’ experience with API integration and service design
1+ years’ experience in Quality Assurance testing and Requirement Management

Physical Requirements & Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Seeing: Must be able to read report and use computer regularly (100%)
Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
Lifting/Pulling/Pushing Frequently (34-66%)
Climbing/Stooping/Kneeling Occasionally (12-33%)
Seeing: Must be able to read report and use computer (100%)

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.

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