Business Application Support Assistant

We are seeking a results-oriented, innovative, and ambitious individual with a passion for technology for the role of Business Application Support Assistant to join the Innovation Section of our Enterprise Technology & Innovations Team. This is an exciting opportunity to not only provide crucial day-to-day support but also contribute directly to the success of new, cutting-edge projects.

Your Role as Business Application Support Assistant

Working under the guidance of the Business Application Support Analyst & Projects Manager, you will be crucial for maintaining the efficiency and reliability of our business applications.

Key Responsibilities:

· Provide day-to-day operational and technical support to users, ensuring the smooth delivery of core business processes.

· Perform routine system monitoring and reporting to maintain high system availability and efficiency.

· Troubleshoot and resolve application issues (incidents and problems), documenting steps and resolutions in the support knowledge base.

· Assist with quality assurance (QA), system validation, and deployment support for new application features and projects.

· Manage User Access Control and ensure adherence to compliance and confidentiality standards.

Your Desired Profile for the role

Qualifications & Experience:

· Education: Bachelor’s degree in IT, Computer Science, or a closely related field.

· Experience: 2 years in a similar application support role is desirable. Freshers with innovative minds are strongly encouraged to apply!

· Experience working in or closely with a fast-paced, innovative, or project-based team is a strong plus.

· Bonus/Desirable: Certifications or qualifications in Artificial Intelligence (AI) are an added advantage.

Knowledge & Skills:

· Expert knowledge of business applications and familiarity with databases (SQL) and basic system integrations.

· Exposure to ITIL practices for Incident, Problem, and Change Management.

· Proficiency in Application Support, System Administration, and Monitoring System Performance.

· Excellent Communication and Collaboration Skills, with an ability to function as a key Team Player.

· A proven ability to Prioritize, Multi-Task, and effectively Problem Solve in a high-pressure environment.

Your Personality

You have an optimistic mindset and an ambitious, goal-oriented focus. You are someone who is keen to think out of the box and passionate about new ideas and innovations in business applications.

· A strong commitment to continuous learning and professional development.

· Excellent attention to detail and the ability to work effectively under supervision.

· Adaptable to a fast-paced environment and flexible working arrangements.

Why Join us?

By joining our ambitious, growing, motivated, and learning team, you are not just taking a job, but embarking on a career path where you can truly make a difference in the Enterprise Applications field.

We are an organization committed to innovation, and we offer a conducive space for your professional growth. You will be joining a team of collaborative, agile problem-solvers and innovators.

We foster an atmosphere that prioritizes work-life balance. This is a place where you can freely express your ideas, watch them grow and come to fruition, and see your efforts rewarded. We celebrate success together, and your contributions are recognized and rewarded.

We understand the importance of compensation, and we ensure it is competitive and paid on time. For peace of mind and protection against uncertainties, we offer excellent health insurance and comprehensive life insurance, including accident coverage.

If you are pumped to make a difference and tick the skill set, knowledge, and qualification boxes, you are the one we are looking for!

Ready to Innovate?

Please submit your resume for our review. We will then invite you for a meeting so we can understand you better.

Job Type: Full-time

Pay: From AED3,000.00 per month