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Business Assistant

South Bend, United States

Overview:

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities:

Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
Ensure a positive patient experience by providing exceptional customer service.
Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
Confirm upcoming appointments and follow up on missed appointments.
Verify and process dental insurance information for patients.
Assist patients in understanding their insurance coverage and financial responsibilities.
Process patient payments, including copayments, deductibles, and outstanding balances.
Provide accurate financial estimates for treatment plans.
Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
Manage and update patient demographic information.
Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
Oversee the ordering and stocking of office supplies.
Serve as a liaison between patients, dental providers, and other team members.
Communicate treatment plans, financial information, and post-operative care instructions to patients.
Assist with dental billing procedures, including accurate coding and submission of claims.
Work collaboratively with the billing department to resolve any billing discrepancies.
Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
Participate in team meetings and contribute to office-wide initiatives.

Qualifications:

High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
Previous experience in a dental office is preferred.
Proficiency in office software (Microsoft Office, dental practice management software, etc.).
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Ability to communicate effectively with patients and team members.
Strong customer service skills with a focus on creating a positive patient experience.
Exceptional attention to detail, particularly in managing patient records and financial transactions.
Ability to adapt to a fast-paced and dynamic work environment.
Ability to work collaboratively.
Willingness to take on varied responsibilities to support the success of the dental office.

Benefits:

Paid time off
Paid Holidays
Medical insurance
FSA and HAS
Vision Insurance
401k
Voluntary Life/AD&D insurance
Short term disability
Long term disability
Accident Insurance
Critical Illness
Dependent care FSA
Commuter Benefits
Employee Assistance program
Perks and discounts through ADP & Benefits hub
Pet insurance

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