Business Assistant/Treatment Coordinator

SUMMARY DESCRIPTION:

Front Desk Receptionist perform day-to-day activities of the business office, including maintenance of patient records, scheduling of patients, accounts receivable, maintaining appearance and order of the dental office, and welcoming of new and current patients.

PRIMARY FUNCTIONS:

The primary responsibility of a Front Desk Receptionist is to attend to the patients on the phone and in person. Coordinate and organize appointments by maintaining the schedule as well as facilitate the work flow of the dental office.

DUTIES AND RESPONSIBILITIES:

• Greet and build strong rapport with patients
• Processes patient data entry into appropriate systems and submits insurance claims daily
• Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, organizing stockroom and verifying receipt of supplies
• Introduces new patients to other team members in a 2-1 transfer
• Promptly notifies the patient if there will be a wait when they arrive and consistently updates the patients on wait times in an unmistakably caring demeanor.
• Pre-empts wait times by calling patients ahead of time if the schedule is busy and the patients won’t be taken back on time.
• Checks in lab cases
• Ensure Hygiene Schedule is full; Re-care calls
• Ask each patient to participate in the Referral Program
• Maintain a clean and neat working area
• Adhere to uniform and dress code policy
• Perform additional duties as assigned
• Presents treatment plans in a timely manner and utilizes financial options accordingly
• Create appropriate patient financial arrangements that meets dental needs and payments
• Appoints work so that elective procedures are scheduled based on the patient’s ability to make payments
• Reviews schedule and charts prior to patient’s arrival
• Post payments and charges out all necessary procedures
• Collects payments and record payment balances
• Actively encourages and recommends the treatment plans to the patients for approval
• Educates patients about their dental options and financial payment plans
• Prepares morning huddle sheet accurately and consistently
• Promotes treatment plans and encourage patients to begin treatment
• Processes End of Day procedures

SKILLS AND SPECIFICATIONS:

• Ability to write clearly, concisely, logically, and legibly
• Demonstrate accuracy in spelling and basic mathematics
• Speak, understand, and write grammatically correct English
• Excellent customer service and phone etiquette skills
• Demonstrate thorough knowledge of Dentistry including dental terminology, technology, health maintenance, and procedures
• Knowledge of insurance plans and payment/collection processes

Maintain a professional demeanor at all times

• Demonstrates exceptional human relations skills
• Ability to assess issues and seek resolutions
• Computer proficiency and the ability to learn new programs

EDUCATION AND QUALIFICATIONS:

• High School Diploma or equivalent
• Open Dental knowledge preferred
• Ability to travel from office to office as needed
• Office Bonus-unlimited earning potential

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person