Business Banking Periodic Review Assistant Manager- Emirati Talent

In line with the Government’s strategy of empowering and developing nationals,

Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.

About Emirates NBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

About the Role

To perform checker/maker role for:

• reviewing executed standard and non-standard credit and/or legal documents
• checking capacity authority of signatories as per constitutional documents of local entities
• advising, escalating and proposing solutions for document deficiencies and associated risks
• ensuring compliance of Conditions Precedents (CPs) prior to facility drawdown
• preparation and checking of Facility Record Sheets (FRS)
• Applying Bank’s guidelines in documentation, processes and procedures
• addressing and resolving internal/external Audit requirements
• providing support to key stakeholders
• performing Quality Assurance checks
• maintaining relevant MIS and applicable Banking systems

What you'll do

• Analyze and understand the information provided for each client case and conduct review, identify gaps, contact the client to support acquiring the relevant information/documents to support remediation
• Ensure all steps of the remediation cycle are followed and completed with quality, accuracy and in a timely manner as per process turnaround time (follow up at various stages if requirements are not met is a vital part of the process).
• Ensure required number of active contacts are met daily to enable remediation of the case as main required outcome
• Ensuring daily assigned targets i.e., successful connects, remediation, document acquiring are met with quality and accuracy in a consistent manner
• Play the role of a partner for each client to support remediation of the case and accompany them in the journey, enabling a positive customer experience
• Ensure all the mandatory trainings are done within time
• Self-nominate for identified topics which enhance overall knowledge and support to excel as part of Universal Workforce

What You'll Need

• Family book
• Excellent English communication skills (written and verbal).
• Strong problem-solving and interpersonal skills.
• Bachelor’s degree in Business Administration / Banking / Finance or similar field (Must have)
• Minimum 3 to 5 years previous related experience in a Bank or Financial Institution with focus on AML/KYC/CDD/Periodic Review and remediation and strong background knowledge in aforementioned areas
• Minimum 2 years Voice Operations experience in calling clients, managing customer requirements over calls and remediation
• 2 years Voice Operations previous experience and Data Processing as the role is hybrid (Banking/Finance/Compliance/Risk)
• Minimum 3 to 5 years previous related experience in a Bank or Financial Institution with focus on AML/KYC/CDD/Periodic Review and remediation and strong background knowledge in aforementioned areas
• Knowledge of Banking and systems such as (CRM, BPM, Finacle, Compliance Systems)
• Team player and able to collaborate with various stakeholders
• Self-motivated and seeing the bigger picture
• Assertive, confident, and able to complete all tasks assigned
• Proven track record for high performance in a high-pressure environment
• Excellent communication skills (Verbal/Written/Spoken)
• Proactive self-starter and self-motivated and target oriented
• Strong analytical thinking and ability to drive insights from case related data
• Excellent interpersonal skills and ability to work under stress
• Ability to interpret regularly updated and newly introduced policies and guidelines by the regulator e.g., Central Bank / Compliance
• Languages known: English and Arabic

What We Offer You

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class Learning & Development platforms for career growth.
• Generous annual leave and comprehensive Private Healthcare coverage.
• Preferential banking facilities for employees.

Why Join us

At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.