Business Continuity Manager

Job Description:

The Business Continuity Manager is responsible for developing, implementing, and maintaining the organization's Business Continuity Management (BCM) and Disaster Recovery (DR). This role ensures that the company is prepared to respond effectively to crises and disruptions while maintaining compliance with relevant regulatory and industry standards.

The Business Continuity Manager will lead business continuity planning efforts across departments, conduct risk assessments and business impact analyses, coordinate recovery strategies, and facilitate training and testing exercises. This position also involves engaging with senior leadership and external stakeholders to promote a culture of preparedness and resilience.

Key Accountabilities:

Business Continuity & Disaster Recovery Management:

1. Develop, implement, and maintain the organization's Business Continuity Management (BCM) and Disaster Recovery (DR) in alignment with Insurance Authority and business objectives.
2. Identify potential business risks, assess vulnerabilities, and design mitigation and contingency plans accordingly.
3. Conduct and regularly update Business Impact Analyses (BIAs) to identify critical business functions, recovery priorities, and required resources.
4. Collaborate with IT and other departments to ensure alignment of DR plans with technology recovery strategies, including regular testing and validation of recovery systems.

Planning, Testing & Training:

5. Design and conduct regular business continuity drills, tabletop exercises, and scenario-based tests to evaluate readiness and improve response protocols.

6. Develop and deliver training and awareness programs for employees to promote organizational preparedness and understanding of BCM and DR procedures.

7. Monitor the effectiveness of BCM and DR and recommend improvements based on test results and lessons learned.

Stakeholder Collaboration & Governance:

8. Work closely with department heads and process owners to integrate BCM into everyday operations and strategic planning.

9. Serve as the primary liaison with external partners, auditors, and regulatory agencies regarding BCM and DR compliance and initiatives.

10. Ensure policies, procedures, and documentation are kept up to date and aligned with evolving organizational needs and regulatory requirements.

Leadership & Team Management:

11. Lead, mentor, and manage a team responsible for business continuity initiatives.

12. Set clear objectives, provide performance feedback, and identify training and development opportunities for team members.

13. Facilitate effective top-down and bottom-up communication between the BCM team and senior leadership.

Strategic Support:

14. Support the Chief Risk and Information Security in aligning all business continuity and disaster recovery planning with the organization's broader risk management and operational goals.

15. Provide regular reports and updates to senior leadership on program status, risks, gaps, and improvement plans.

Education

• Bachelor’s degree in Risk Management, Information Technology, or a related field.
• Professional certification in Information Technology is required (e.g., CompTIA, Microsoft, Cisco, or equivalent).
• Professional certification such as CBCP (Certified Business Continuity Professional), ISO 22301 Lead Implementer, or equivalent is preferred.

Requirements:

• Minimum 5 years of relevant experience in business continuity, disaster recovery, or risk management.
• At least 3 years in a managerial or leadership role.
• Experience working in regulated industries (e.g., financial services, healthcare, or insurance) is highly desirable.
• IFCE (required)
• CBCP, ISO 22301, PMP (preferred)

Technical/Behavioral Skills :

• Strong knowledge of BCM and DR frameworks (e.g., ISO 22301, NFPA 1600, NIST SP 800-34).
• Strong understanding of IT systems, network architecture, data backups, and cloud resilience strategies.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong project management abilities with attention to detail and the ability to manage multiple priorities.
• Effective communication and interpersonal skills with a proven ability to influence senior stakeholders.
• Proficient in writing BCM documentation, reports, and procedural manuals.
• Ability to work independently, under pressure, and in a fast-paced environment.
• Strong command of English (written and verbal).
• High level of energy, self-motivation, and a proactive attitude.