Business Continuity Manager

What you'll Do

• Manage and audit user roles, permissions, and access requests to ensure compliance and platform security.
• Act as the primary point of contact for process owners and users, providing prompt assistance for issues.
• Triage, troubleshoot, and escalate technical problems to appropriate teams when necessary.
• Monitor and respond to inquiries through the designated communication channel, ensuring timely support.
• Deliver clear guidance and support to users across business units, fostering a positive experience.
• Develop and maintain training resources, including user guides, FAQs, and video tutorials.
• Conduct onboarding and refresher sessions to drive platform adoption and literacy.
• Analyze user engagement metrics to identify trends and recommend improvements for adoption.
• Identify and implement workflow enhancements to improve user experience and efficiency.
• Maintain accurate documentation of platform processes, configurations, and user guides.
• Support reporting needs related to platform usage, issues, and enhancements.
• Assist with Business Continuity projects as required.

What you need to succeed

• 3–5 years of experience in business continuity, risk management, or platform administration.
• Hands-on experience with SaaS platforms and providing user support in an enterprise environment.
• Knowledge of ISO 22301 or related standards, and/or a solid understanding of the Business Continuity Management lifecycle and IT concepts.
• Proficiency in key tools, including Microsoft Office (Word, Excel, PowerPoint, Access, SharePoint), ServiceNow, Jira, and other collaboration platforms.
• Strong communication skills, with the ability to deliver clear, concise, and compelling analysis, documentation, and presentations.
• Proven ability to collaborate effectively with cross-functional teams across the organization.
• Excellent organizational and administrative skills, including experience developing project plans and meeting deadlines.
• Self-starter and team player, capable of working independently with minimal supervision.
• Preferred qualifications: Undergraduate degree or equivalent experience, and professional certifications such as CBCP or MBCI.

Job Type: Contract

Pay: $55.00 - $60.00 per hour

Expected hours: 40 per week

Work Location: In person