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Business Continuity Manager, North America
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
Job Description
This is a high‑visibility, high‑impact role at the center of how CHEP North America prepares for, responds to, and recovers from disruption.As a key partner to the Business Continuity Lead – Americas, you will play a pivotal role in shaping and advancing the Brambles Business Continuity and Crisis Management Framework, aligned with ISO 22301:2019. Your work will directly influence the organization’s ability to remain resilient in the face of operational, supply chain, technology, and crisis events—protecting people, assets, and customer service when it matters most.
Key Responsibilities May Include:
- Develop and execute the strategic direction for Brambles' global Business Continuity Management (BCM) program, ensuring effective tactical management and alignment with corporate goals.
- Provide leadership and guidance to a global team of regional BCM leads, overseeing the implementation and ongoing support of all aspects of the BCM program.
- Lead the development and maintenance of globally standardized BCM guidance materials to ensure consistency and eliminate regional duplication.
- Oversee the internal audit program for BCM, using audit findings to drive continuous global program improvements and ensure compliance with Brambles' internal audit recommendations.
- Coordinate regional crisis management efforts, ensuring consistent engagement, escalation, and communication with global leadership and key customer accounts.
- Build and maintain strong partnerships with internal functions to enhance the BCM program and ensure its alignment with broader corporate initiatives.
- Act as a subject matter expert for Brambles, supporting external engagements with clients and research institutions to explore commercialization opportunities for BCM services.
- Provide strategic input and expertise to continuously evolve and improve Brambles' approach to business continuity management, ensuring the company is prepared for operational disruptions.
Please note our offices will be moving from Alpharetta, GA to the Atlanta Metro area in Fall of 2026: Promenade Central, 1200 Peachtree St NE, Atlanta, GA 30309.
Scope
Your impact spans the full breadth of CHEP North America. This includes operations, service centers, functional teams, and business units—within a complex, matrixed, and partially third‑party‑managed network.
What Success Looks Like
- 100% of Business Impact Analyses (BIAs) are in place, current, and actively used to inform risk and resilience decisions
- 100% of Business Continuity Plans (BCPs) are maintained, routinely tested, and continuously improved
- Business disruptions are managed confidently and effectively through ready, tested Business Continuity, Crisis Management, and Incident Management plans
- Site, country, and regional incident and crisis management teams are trained, prepared, and engaged
- Lessons learned and corrective actions are shared, implemented, and embedded across the business
- Business continuity training and workshops receive strong engagement and positive feedback
- The organization remains aligned with industry best practices and emerging resilience trends
- Continued readiness for ISO 22301:2019 certification , if pursued
Major / Key Accountabilities:
- Champion and implement the Business Continuity and Crisis Management Framework across North America
- Develop and execute business continuity strategies aligned with enterprise objectives and real‑world risk scenarios
- Partner with cross‑functional teams to identify critical processes, dependencies, and interdependencies
- Lead and maintain Business Impact Analyses and Business Continuity Plans , ensuring they remain practical, relevant, and actionable
- Coordinate and facilitate business continuity exercises, simulations, and drills , validating readiness and strengthening response capability
- Provide calm, credible leadership during crises and disruptions , guiding timely response and effective recovery
- Deliver regional training programs that embed business continuity into daily operations and organizational culture
- Actively participate in Regional and Global Steering Committees and working groups supporting critical processes
- Ensure lessons learned and corrective actions are implemented quickly and sustainably
- Support ISO 22301:2019 certification efforts, if pursued
Challenges You’ll Navigate
- Balancing multiple priorities without compromising quality or effectiveness
- Influencing leaders and stakeholders across a complex matrix organization
- Driving consistency and standardization across diverse functions, geographies, and operating models
- Leading change where you do not have direct authority
- Supporting stakeholders across multiple time zones with flexibility and responsiveness
What You Bring as a resilience leader , not just a planner.
Required:
- Bachelor’s degree in Business, Risk Management, Operational Resilience, or related field
- 7–10 years’ experience in business continuity, risk, or resilience roles (preferably within global, supply chain, FMCG, or logistics environments)
- Deep knowledge of business continuity frameworks and ISO 22301
- Hands‑on experience leading continuity planning, crisis management, simulations, and recovery efforts
- Strong understanding of IT fundamentals, disaster recovery, and incident management
- Ability to travel up to 10%
Highly Desirable:
- Professional certifications (CBCP, CBCI, ISO 22301)
- Experience with resilience and risk platforms (e.g., Riskonnect, Send Word Now)
- Expertise in third‑party risk, supply chain risk, and crisis communications
- Strong external professional network and change management capability
Remote Type
Hybrid RemoteSkills to succeed in the role
Adaptability, Business Continuity, Crisis Management, Empathy, Experimentation, Internal Auditing, Project Delivery, Strategic Planning, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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