Business Development & Center Manager

Center Manager – PALS Learning Center (Edison, NJ)

Full-Time | Onsite | 40 hours/week

About PALS Learning Center

PALS Learning Center is a premier education center dedicated to empowering students to achieve academic excellence and confidence. With a strong reputation for high-quality instruction, personalized support, and proven results, PALS offers programs in Math, English, Science, Reading/Writing, and Test Prep across elementary, middle, and high school levels.

We are looking for a passionate and dynamic Center Manager to lead our Edison location — someone who thrives in a fast-paced educational environment, values innovation, and is committed to providing exceptional service to students, parents, and teachers.

Position Summary

The Center Manager will oversee all daily operations of the PALS Edison Center, ensuring smooth functioning across academics, administration, sales, and customer experience. This role requires a proactive leader who can manage teams, build relationships with parents, support teachers, and drive enrollment growth through strong communication and organizational skills.

Key Responsibilities

Operational & Administrative Leadership

• Oversee daily center operations including scheduling, class management, and student progress tracking.
• Supervise front-desk and administrative staff, ensuring accuracy in attendance, billing, and communications.
• Coordinate with the leadership team to implement PALS policies, processes, and performance standards.
• Manage inventory, supplies, and facility upkeep to maintain a professional and welcoming environment.

Parent & Student Relationship Management

• Serve as the primary point of contact for parents — addressing inquiries, feedback, and concerns promptly and professionally.
• Conduct regular check-ins with families regarding student progress and satisfaction.
• Maintain a nurturing and solution-oriented approach to conflict management and resolution.

Teacher & Staff Coordination

• Collaborate closely with teachers to ensure instructional quality and consistency across classes.
• Manage teacher schedules, class assignments, and performance feedback.
• Support in hiring, onboarding, and training of new staff members.

Sales & Enrollment Growth

• Handle incoming leads from phone calls, walk-ins, and digital sources with a focus on conversion.
• Conduct consultations with prospective parents, explain programs, and recommend appropriate courses.
• Track and report lead metrics, enrollment trends, and retention rates to the leadership team.
• Identify local outreach opportunities and support marketing initiatives to drive growth.

Innovation & Continuous Improvement

• Recommend and implement new ideas to improve operations, engagement, and efficiency.
• Stay updated with education trends, parent expectations, and best practices in student learning and customer experience.
• Collaborate with the leadership team on special programs, open houses, and community events.

Qualifications

• Bachelor’s degree (Education, Business, or more in the related field preferred).
• Minimum 5 years of experience in education management, tutoring center operations, or similar setting.
• Strong leadership and interpersonal skills with the ability to manage teachers, parents, and students effectively.
• Proven track record in sales, customer service, and operational management.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office, Google Workspace, and CRM/LMS tools.
• Passion for education and commitment to student success.

Ideal Candidate Attributes

• Empathetic Leader: Understands the needs of parents and students while supporting and motivating staff.
• Strategic Thinker: Able to connect day-to-day operations to long-term goals and growth.
• Innovative & Resourceful: Finds creative solutions to improve efficiency and experience.
• Goal-Oriented: Focused on achieving enrollment, retention, and quality targets.
• Collaborative & Positive: Works well with diverse teams in a supportive, professional environment.

Work Schedule & Compensation

• Full-time: 40 hours per week (weekday afternoons/evenings + one weekend day preferred)
• Competitive salary based on experience
• Performance-based incentives and growth opportunities

Job Type: Full-time

Base Pay: $50,000.00 - $60,000.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• Management: 5 years (Required)
• Sales: 3 years (Required)

Language:

• English (Required)

Location:

• Edison, NJ 08820 (Preferred)

Security clearance:

• Confidential (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person