Business Development Center Service Representative

Capital Ford of Raleigh is seeking a proactive and customer-focused Business Development Center (BDC) Service Representative to join our team. The BDC Service Representative will play a crucial role in managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality service to our customers.

BDC Service Representative Compensation and Benefits:

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

BDC Service Representative Responsibilities:

• Respond promptly to incoming service-related inquiries via phone, email, or online channels.
• Gather information from customers regarding service needs and concerns
• Coordinate with service advisors and technicians to optimize appointment availability
• Schedule service appointments for customers based on their preferred date and time
• Conduct follow-up calls or communications to confirm and remind customers of scheduled service appointments
• Follow established BDC processes and guidelines for managing service inquiries
• Other duties assigned

BDC Service Representative Requirements:

• Experience in customer service or a related field is a plus
• Previous experience in customer service, preferably in an automotive service or BDC environment
• Familiarity with service-related processes and procedures
• Excellent verbal and written communication skills
• Effective problem-solving skills to address customer concerns and inquiries
• Proficient in using CRM systems and other service-related software
• Ability to find solutions that meet customer needs
• High level of integrity and ethical conduct in all customer interactions and service-related activities
• Must pass pre-employment background screenings

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.