Business Development Manager

Business Development Manager - Immediate Opportunity

The Business Development Manager supports the growth and success of the Licensed Home Care Services Agency (LHCSA) by coordinating and implementing initiatives that drive private-pay, contract and overall referral development, enhance client, resident, and caregiver experience, and strengthen collaboration externally and across RiverSpring Living. The position promotes the agency’s value through relationship-building, sales outreach, and coordination of caregiver scheduling and engagement to ensure consistent, high-quality service delivery aligned with organizational goals.

Duties & Responsibilities

• Lead sales outreach and relationship-building efforts to expand referral sources and grow private-pay volume.
• Oversee caregiver scheduling, engagement, and performance, including coaching, training, evaluations, and disciplinary actions when necessary.
• Monitor caregiver performance, client interactions, and satisfaction surveys to ensure customer excellence and adherence to RiverSpring standards.
• Engage clients, families, and internal partners to assess needs, present the agency’s value, and provide tailored service solutions.
• Analyze referral, utilization, and performance data to identify trends, forecast needs, and recommend strategies for growth and service excellence.
• Partner with leadership to translate insights into actionable plans that enhance caregiver utilization, client satisfaction, and financial performance.
• Provide caregivers with assignments, client details, schedules, and expectations to support consistent, high-quality service delivery.
• Communicate caregiver assignments and start-of-care details to RN Supervisors or Case Managers as appropriate.
• Utilize the agency’s scheduling system to document all staffing activities, updates, and changes.

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years of experience in home care or related healthcare services.
• Proven skills in sales, marketing, and business development.
• Strong communication, organization, and relationship-building abilities.
• Ability to work both independently and collaboratively across departments.
• Proficiency in Microsoft Office and data-tracking systems.
• Demonstrated sound judgment and strategic thinking with the ability to balance business growth and operational needs.
• Strong assessment skills to understand client, resident, and caregiver needs and align staffing and service solutions that support quality care and agency goals.

Compensation:

• Annual salary: $75,000 - $80,000
• Benefits include health insurance, retirement plans, paid time off, and professional development opportunities.

If you are ready to make a meaningful impact in the lives of older adults and lead a dedicated team committed to maximizing independence at home, we encourage you to apply. Join the RiverSpring Licensed Home Care Agency and help us deliver exceptional care.

Equal Opportunity Employer (EOE)