Business Development Manager Call Center

Position Overview

We are establishing a new call center in Islamabad, offering both inbound and outbound customer engagement services. We are seeking a dynamic Business Development & Operations Lead who possesses both business acumen and technical understanding of call center systems (VoIP, CRM, cloud telephony).

The selected candidate will play a pivotal role in setting up the operational infrastructure, acquiring clients, and driving business growth from day one.

Key Responsibilities Business Development

• Identify and acquire B2B clients in sectors such as real estate, banking, education, and telecom.
• Develop and execute sales strategies for call center services (inbound, outbound, and hybrid).
• Prepare proposals, quotations, and service-level agreements (SLAs).
• Maintain relationships with clients to ensure satisfaction and renewals.
• Conduct market analysis to identify growth opportunities.

Operations & Setup

• Assist in selecting and implementing cloud-based call center software (e.g., CloudTalk, 3CX, RingCentral, Zoho).
• Help establish technical infrastructure — workstations, VoIP setup, CRM integration, headsets, and connectivity.
• Develop call scripts, SOPs, and quality monitoring systems.
• Coordinate hiring and training of call center agents.
• Oversee daily operations and ensure service delivery meets KPIs.

Leadership & Coordination

• Serve as the primary bridge between management, IT vendors, and operations staff.
• Supervise and mentor team members during the launch phase.
• Provide weekly performance reports and business forecasts to management.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, IT, or related field .
• 2+ years of experience in a call center, BPO, or telecom industry.
• Proven track record of generating leads and closing deals with B2B clients.
• Understanding of VoIP, dialer systems, and CRM software.
• Strong communication, negotiation, and leadership skills.
• Ability to work under tight timelines and deliver results.

Preferred Attributes

• Experience setting up or managing a call center from scratch.
• Existing network in real estate, banking, or educational sectors.
• Entrepreneurial mindset — capable of working independently and taking ownership.

Compensation

• Competitive salary (based on experience).
• Performance-based incentives and commission on closed deals.
• Long-term growth opportunity as part of the core leadership team.

Application Deadline: 13th October 2025

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Expected Salary

Language:

• English Accent (Preferred)

Work Location: In person