Business Development Manager- Global Freight Forwarding

Oversee branch performance, ensuring profitability, operational efficiency, and achievement of assigned business targets.
Manage resources effectively by reducing costs, optimizing processes, ensuring timely job completion, and maintaining efficient fund collection within set timelines.
Develop and maintain strong relationships with major airfreight companies, airlines, and logistics networks.
Implement organizational policies, procedures, and standard operating practices to ensure consistency and control across all branch activities.
Enhance customer satisfaction by identifying customer needs, minimizing errors and complaints, and improving service quality and turnaround time.
Lead, coach, and develop a team of logistics professionals to deliver seamless, compliant, and high-quality service.
Drive sales and marketing initiatives, converting leads into business opportunities through a customer-first approach.
Build and maintain long-term relationships with existing and prospective clients by understanding their logistics requirements and offering tailored solutions.
Maintain regular communication with clients through follow-ups and courtesy calls, acting as a primary point of contact.
Support operations teams in quotations, customer service, and handling both new and existing clients professionally.
Ensure strict adherence to company policies, procedures, and regulatory requirements.
Perform additional duties as assigned by management.

Work Environment & Requirements

Frequent communication with customers, major airlines, and key stakeholders.
Primarily office-based role with occasional client visits.
Standard physical demands; requires high levels of attentiveness to meet deadlines.
Key challenge includes maintaining continuous availability for customer queries and timely follow-ups.
Remote work flexibility of up to 50%.

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