Business Development Manager – US Client Acquisition (CSR Roles)

Employment Type: Full-time / Contract (Performance-based growth)

Target Market: United States

Industry: Customer Support / BPO / AI-enabled Services

About Us

We are a growing, service-driven organization focused on providing high-quality Customer Support Representatives (CSR) for US-based companies. Our goal is to build long-term partnerships by delivering reliable, well-trained support teams that meet international service standards.

We are now looking for a Business Development Manager who can actively secure CSR opportunities in the US market and help us scale our client base.

Role Overview

The Business Development Manager will be responsible for identifying, applying for, pitching, and closing US-based CSR roles and support contracts . This role is hands-on and execution-focused, ideal for someone who understands how US hiring and outsourcing works and can independently drive results.

Key Responsibilities

• Apply for and secure US-based CSR jobs and customer support contracts via platforms such as LinkedIn, Upwork, direct outreach, and company career pages
• Identify potential US clients looking to outsource or hire remote customer support teams
• Prepare and customize proposals, pitches, and outreach messages for US companies
• Communicate with US clients via email, LinkedIn, and video calls to close deals
• Coordinate internally to ensure smooth onboarding of CSR resources once a deal is secured
• Maintain a pipeline of active leads and report weekly progress
• Build long-term client relationships to enable repeat business and expansion

Required Skills & Experience

• Proven experience in business development, client acquisition, or sales
• Strong understanding of US market hiring practices , especially for customer support roles
• Excellent written and verbal English communication skills
• Experience applying for jobs/contracts on LinkedIn, Upwork, or similar platforms
• Ability to work independently and take ownership of targets
• Negotiation and closing skills
• Familiarity with BPO, customer support, or staffing services is a strong plus

What We Offer

• Competitive base + performance-based commission (high upside on closures)
• Opportunity to grow into a senior or head of business development role
• Fully remote work with flexible structure
• Direct impact on company growth and strategy
• Long-term collaboration for consistent performers

Ideal Candidate

You are proactive, target-driven, and confident dealing with US clients. You understand how to position services, find jobs, and turn applications into real contracts. If you can bring results, this role will grow with you.