Business Excellence & Performance Manager

Design and embed a group-wide Business Excellence system that improves performance, builds execution discipline, and drives continuous improvement across operations and support functions - without overlapping with TQM, ISO, compliance, or audit.

This role acts as the performance engine for operational excellence and sustainable improvement.

1. Key Responsibilities A. Business Excellence Framework & Governance

• Design and develop the Group Business Excellence model and maturity roadmap.
• Establish governance frameworks and standards for continuous improvement and performance initiatives across subsidiaries.
• Define standards, review mechanisms, and improvement governance routines.
• Ensure alignment between Business Excellence initiatives and group strategy priorities.
• Lead cross-group benchmarking and maturity tracking against industry standards (e.g., WCM, EFQM, and best-in-class operational models) to identify gaps, prioritize improvements, and monitor progress.

B. Continuous Improvement & Operational Excellence

• Lead and govern Continuous Improvement programs across the group.
• Deploy Lean, Six Sigma, and Operational Excellence initiatives aligned to value creation.
• Identify productivity, cost, and efficiency opportunities across operations and support functions.
• Ensure initiatives are business owned, measurable, and sustained.

C. Performance Management System

• Design, govern and maintain performance measurement architecture across subsidiaries.
• Define KPI hierarchies aligned to strategy and annual plans.
• Support performance review routines (monthly/quarterly reviews, dashboards, gap analysis).
• Ensure consistent reporting standards across entities.

D4. Operational & Supply Chain Excellence

• Support operational productivity improvement initiatives across manufacturing and distribution.
• Drive supply chain excellence initiatives including planning, cost to serve, inventory optimization, and service level improvements.
• Coordinate cross entity benchmarking and best practice replication.

E. Capability Building & Culture

• Develop internal capability in CI, Lean, Six Sigma, and performance management.
• Coach subsidiary teams and CI champions.
• Support performance culture and accountability discipline across the group.

2. Core Competencies

• Operational excellence mindset
• Systems thinking and performance orientation
• Strong facilitation and coaching ability
• Change influence across functions

3. Skills & Tools

• Lean / Six Sigma tools (VSM, Kaizen, DMAIC, root cause, standard work)
• KPI design and performance routines
• Productivity/cost improvement logic

4. Experience & Qualifications

• 8-12 years in OpEx / CI / performance management
• Experience in manufacturing, distribution, or large operations environments
• Bachelor's degree required- Engineering / Operations / Supply Chain preferred
• EFQM Assessor or Business Excellence certification - Preferred
• World Class Manufacturing (WCM) or Supply Chain Excellence - Preferred

Explicit Exclusions

• No ownership of ISO certifications, audits, compliance, or quality assurance
• No replacement of line management responsibility