Business Manager

Role Overview

We are seeking a detail-oriented, self-motivated, and proactive Business Manager to join our team. The Business Manager will work as a strategic partner to ensure the efficient functioning and improvement of our warehouse, online, and physical store operations. They will be responsible for management and leadership of our warehouse and physical store, and assist with managing and running the online shop platform. The successful candidate will be comfortable wearing many hats and balancing multiple tasks and priorities. While our founder focuses on creative development, the Business Manager will focus on daily business operations, supervising a small team and ensuring customer satisfaction. This is an on-site position that will mostly work out of our warehouse and storefront in Nashville.

Key Responsibilities

• Manage a small team of 2 to 4 employees who work in our warehouse packing and shipping orders, and work in our storefront and during special events.
• Assist with recruiting new team members and train new staff in all aspects of the business including sales, customer service, and operations.
• Manage scheduling for all staff, coordinate the delegation of tasks, and provide daily supervision to ensure timely and efficient service.
• In partnership with the founder, supervise employee performance and provide regular feedback, training, and support.
• Serve as the main point of contact for all staff members and be a trusted resource for all questions and knowledge about company products, operations, and customers.
• Ensure the highest standards of customer service are followed at all times in all aspects of business operations.
• Collaborate on pricing and sales strategy. Regularly monitor inventory and sales data, and review product, packing, and warehouse costs and processes to ensure inventory turnover and create efficiencies.
• Manage inventory, including managing wholesale orders, monitoring stock levels, resolving product availability issues, and ensuring accurate reporting. Oversee reception of new inventory and coordinate deliveries with shipping partners.
• Collaborate with the team to organize and coordinate special events both on-site at the storefront and at external venues including local markets, fantasy balls, and collaborations with other businesses.
• Manage online customer service and provide support across all business platforms, including through email, Etsy, Faire, TikTok Shop, Discord, and Instagram. Swiftly respond to inquiries, resolve problems, and ensure a positive experience for all customers.
• Assist with managing our online store through Shopify, including uploading and linking products, adding accurate descriptions and engaging visuals, monitoring inventory, and managing subscription boxes and digital renewals.
• Oversee operations of our Nashville storefront, including making sales, handling and managing cash, monitoring stock levels, creating merchandising and product displays, and rotating products to optimize store appearance and sales. Assist with the full cycle of special events held at the store, including set-up and clean-up.
• Additional administrative duties including managing the back office space, monitoring and responding to online reviews and customer feedback, handling order-related tasks including returns, exchanges, and merges, and coordinating with the warehouse to ensure order accuracy and quality control.
• Provide as-needed assistance to warehouse staff with packing and shipping orders, especially during times of high order volume. Oversee subscription box packaging to ensure quality control and timely shipping.
• Maintain a safe, organized, and positive work environment.
• Other duties as assigned.

Skills and Qualifications

• Must have experience managing a retail environment and managing people. Experience managing e-commerce operations is strongly preferred.
• Ability to easily learn and understand inventory management and sales software including Shopify, Linnworks, Etsy, Klavyio, Clickup, Google Drive and Suite, and Microsoft Office. Previous experience with Shopify, Linnworks, Etsy, and Klavyio strongly preferred.
• Tech-savviness and ability to quickly navigate multiple platforms and softwares and resolve technical issues in our office, store, and warehouse.
• We are a rapidly growing business and looking for someone who learns quickly, can rapidly take on leadership responsibilities, and work with minimal supervision.
• Must have strong attention to detail and excellent time management skills, including the ability to juggle multiple competing tasks and responsibilities.
• Analytical mindset and experience with sales analysis and reporting, and creating efficiencies.
• Creative problem-solver who is excited to be part of a dynamic business environment, and is not afraid to propose new ideas to improve business operations.
• Excellent communication skills and ability to positively represent the CoraCreaCrafts brand to generate sales, maintain positive customer relationships, and supervise CoraCreaCrafts employees.
• Ability to regularly stand, sit, and lift heavy objects (up to around 70 lbs).

Position Details

This is an on-site position that will be working out of our warehouse/office and storefront. Our general hours of operations are Monday through Friday, 9 AM to 6 PM, with some evening and weekend work as required. Must be able to travel off-site to help with special events.

Starting Salary: $50,000, with room for growth. Annual bonus up to 20% based on employee performance and business success.

Benefits include generous paid time off, a stipend to help subsidize health insurance, employee discount on all CoraCreaCrafts products, and more!

CoraCreaCrafts is proud to be an Equal Opportunity Employer and welcomes applications from all qualified individuals. All qualified applications will receive consideration for employment without regard to any characteristic protected by law.

Pay: From $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Do you have experience in retail management?
• Do you have experience managing a team?
• Do you have experience working in e-commerce?

Work Location: In person