Business Office Manager

Position Summary
The Business Office Manager oversees the daily administrative and financial operations of an assisted living community. This role supports residents, families, staff, and leadership by managing billing, payroll, accounts payable/receivable, human resources support, recordkeeping, and office operations while ensuring compliance with state and federal regulations.

Key Responsibilities

Financial & Administrative Duties

• Manage resident billing, collections, and account reconciliation
• Process accounts payable and accounts receivable
• Assist with budgeting and financial reporting
• Maintain accurate financial and resident records
• Process payroll and monitor employee timekeeping
• Handle banking deposits and petty cash reconciliation
• Ensure confidentiality of financial and medical information

Human Resources Support

• Assist with employee onboarding and orientation
• Maintain personnel files and licensing documentation
• Track employee training, certifications, and background checks
• Support benefits enrollment and payroll changes
• Coordinate with department managers on staffing paperwork

Office Management

• Oversee front office operations and administrative procedures
• Answer phones and assist residents, families, and visitors professionally
• Order office supplies and manage vendor relationships
• Maintain filing systems and compliance documentation
• Support the Executive Director with reports and special projects

Compliance & Resident Services

• Ensure compliance with company policies and healthcare regulations
• Maintain HIPAA confidentiality standards
• Assist residents and families with billing questions and move-in paperwork
• Support audits, inspections, and licensing requirements

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred
• Experience in office management, bookkeeping, healthcare administration, or assisted living preferred
• Knowledge of payroll, billing, and accounting procedures
• Strong organizational and communication skills
• Proficiency in Microsoft Office and accounting/payroll software
• Ability to multitask in a fast-paced healthcare environment
• Compassionate and professional demeanor

Preferred Skills

• Experience with senior living software systems
• Knowledge of Medicaid/Medicare billing practices
• Human resources or healthcare administrative experience
• Strong customer service and problem-solving abilities

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 20 pounds occasionally
• Ability to work in an office environment within a senior care community

Work Environment
This position works within an assisted living community and interacts regularly with residents, families, healthcare staff, vendors, and regulatory agencies.

Reports To
Executive Director / Administrator

Employment Type
Full-Time