Business Operations Coordinator

BUSINESS OPERATIONS COORDINATOR

SMITHS Snacks - Dubai, UAE

POSITION OVERVIEW

SMITHS, a leading snack food manufacturer established in 1982, is seeking a dynamic Business Operations Coordinator to join our growing team. This role combines customer relationship management, digital commerce coordination, and executive support responsibilities to ensure operational excellence across our commercial activities.

The successful candidate will serve as a strategic support to the CEO while managing key business relationships, coordinating marketing materials, and maintaining systematic approaches to customer engagement and international business development. This position is ideal for someone who enjoys variety in their responsibilities while contributing directly to business growth and operational efficiency.

KEY RESPONSIBILITIES

Executive and Strategic Support

Provide comprehensive administrative and operational support to the CEO, including coordination of business development activities, management of trade show follow-up processes, and organization of strategic business meetings. Maintain detailed records of international business prospects and coordinate follow-up activities resulting from trade shows and business development initiatives. Prepare briefing materials and coordinate scheduling for high-level business meetings and strategic planning sessions.

Customer Relationship Management

Manage and nurture relationships with our A-Class customer portfolio, including major retail chains such as Carrefour and other premium accounts. Serve as the primary point of contact for account coordination, ensuring consistent communication and proactive issue resolution. Develop and maintain detailed customer profiles including purchasing patterns, payment terms, promotional preferences, and growth opportunities.

E-Commerce Platform Management

Take full ownership of our digital commerce partnerships, including Amazon and other major e-commerce platforms, coordinating with platform vendor managers to optimize product listings, manage promotional activities, and drive sales growth. Establish systematic approaches to inventory planning for online channels, promotional calendar management, and performance analytics reporting. Ensure seamless coordination between our internal teams and e-commerce platform requirements.

Marketing Materials and Communications Management

Organize and maintain all company marketing materials, presentations, and pitch decks, ensuring that materials are current, properly branded, and easily accessible for business development activities. Coordinate the creation of new marketing materials as needed and maintain version control across all promotional content. Manage systematic communication with our customer database, including regular updates, product announcements, and promotional campaigns.

Financial Coordination and Recovery

Implement systematic follow-up procedures for accounts receivable from major customers, working closely with our accounting team to ensure timely payment collection and resolution of any billing discrepancies. Coordinate with external accounting partners to ensure accurate financial reporting and documentation. Maintain detailed tracking of customer payment patterns and proactively address any collection issues.

International Business Development Support

Maintain comprehensive databases of international prospects and existing relationships, ensuring that all potential business opportunities are properly tracked and followed up systematically. Coordinate post-trade show activities including prospect follow-up, sample coordination, and relationship development. Support international business development initiatives by maintaining communication schedules and tracking progress on potential partnerships.

REQUIRED QUALIFICATIONS

Educational Background

Bachelor’s degree in Business Administration, Marketing, International Business, or related field. Additional certifications in customer relationship management, digital marketing, or executive support are advantageous.

Professional Experience

Minimum three years of experience in customer relationship management, account coordination, or executive support roles, preferably within the food and beverage industry or retail sector. Demonstrated experience managing relationships with large retail chains or e-commerce platforms is highly preferred. Previous experience supporting senior executives in business development activities is valuable.

Technical Competencies

Proficient in customer relationship management systems, e-commerce platform management tools, and standard business software including Excel, Word, PowerPoint, and presentation software. Experience with Amazon Vendor Central, online marketplace management, or retail analytics platforms is advantageous. Strong data analysis capabilities with the ability to create meaningful reports and identify trends. Familiarity with marketing materials management and database coordination.

Communication and Language Skills

Excellent written and verbal communication skills in English, with Arabic language capabilities preferred given our regional customer base. Demonstrated ability to communicate effectively with both internal teams and external customers at various organizational levels. Experience coordinating international business communications is valuable.

ESSENTIAL SKILLS AND ATTRIBUTES

Executive Support Excellence

Demonstrated ability to provide high-level administrative and operational support to senior management, including meeting coordination, travel arrangements, and strategic project support. Understanding of executive priorities and ability to manage multiple competing demands while maintaining attention to detail.

Relationship Management and Organization

Natural ability to build and maintain positive working relationships with diverse customers and internal team members. Exceptional organizational skills with proven ability to manage multiple customer databases, marketing materials, and business development activities simultaneously without compromising attention to detail.

Marketing and Communications Coordination

Experience organizing marketing materials, coordinating communications campaigns, and maintaining brand consistency across multiple materials and platforms. Understanding of how marketing materials support business development activities and customer relationship management.

Problem-Solving and Initiative

Proactive approach to identifying potential issues before they become problems, with creative problem-solving abilities that consider both customer needs and company objectives. Willingness to take initiative in developing improved processes for customer communication, materials management, and business development follow-up.

International Business Awareness

Understanding of international business practices, cultural considerations in business communications, and the logistics of maintaining relationships across different time zones and business environments. Experience with trade show follow-up and international prospect management is preferred.

WHAT MAKES THIS ROLE UNIQUE

This position offers the opportunity to work directly with senior management while making a significant impact on business growth through systematic relationship management and operational coordination. You will have direct involvement in international business development while helping to shape how SMITHS approaches customer engagement and marketing coordination.

The role combines executive support responsibilities with customer relationship management and marketing coordination, making it ideal for someone who enjoys variety in their daily responsibilities while seeing the direct results of their efforts in company performance and international growth.

TYPICAL WEEK RESPONSIBILITIES

Your weekly activities might include coordinating follow-up communications with prospects from recent trade shows, updating and organizing presentation materials for upcoming business meetings, managing promotional campaigns with major retail partners, coordinating with e-commerce platform managers to optimize product performance, and supporting CEO preparation for strategic business meetings. This variety ensures that no two weeks are exactly the same while maintaining consistent progress on key business objectives.

COMPENSATION AND BENEFITS

Competitive salary commensurate with experience, plus performance-based incentives tied to customer account growth and business development success. Comprehensive benefits package including health insurance, annual leave, and professional development opportunities. Opportunity for career advancement within a growing organization that values internal promotion and skill development.

APPLICATION REQUIREMENTS

Interested candidates should submit a comprehensive resume highlighting relevant experience in customer relationship management, executive support, and business coordination, along with a cover letter explaining their interest in joining the SMITHS team and their approach to managing multiple business relationships and projects simultaneously.

Please include specific examples of situations where you have successfully supported senior management, improved customer relationships, coordinated marketing materials, or contributed to business development activities in your previous roles.

COMPANY CULTURE

SMITHS has maintained its position as a market leader since 1982 through a combination of product excellence, customer focus, and operational innovation. We value team members who take ownership of their responsibilities, communicate proactively, and contribute to our collaborative approach to business growth and international expansion.