Business Operations Director

Business Operations Director at Trulee Evanston

Love to make a difference in the lives of seniors?

At Solera Senior Living, we are guided by our Core Values of Compassion, Commitment, Communication, and Creativity. We’re looking for passionate and detail-driven individuals who want to grow with a company that values hospitality, innovation, and excellence.

What can Solera offer you?

• A company that is growing, so you can grow too!

• Ability to be paid immediately – no more waiting for payday!

• Tuition reimbursement opportunities

• A great team of co-workers who care

• Comprehensive medical plan with discounted gym memberships

• Dental, vision, life, and disability insurance

• 401(k) plan

• Paid holidays and generous paid time off

• Perks, discount programs, and an Employee Assistance Program

We constantly challenge ourselves to think outside the box, leverage technology to improve lives, and create a meaningful difference in our communities. Our leadership team is made up of people who have a true connection to seniors and their families and who are dedicated to helping others grow and thrive.

Position Summary

The Business Operations Director is responsible for overseeing the general administration of the human resource and accounting control systems, functions, and procedures for the community. This position ensures that all operational, HR, and financial practices are efficient, compliant, and aligned with Solera’s commitment to excellence and Inspired Hospitality.

Business Office Director Responsibilities

• Perform HR administrative duties including payroll, personnel files, orientation, and general team member inquiries.

• Recruit, hire, train, evaluate, and supervise business office team members in accordance with company policy.

• Manage community job postings on social media and online platforms.

• Screen applicants, conduct background checks, coordinate interviews, and prepare related documentation.

• Conduct and manage new hire orientation and benefits enrollment.

• Oversee accounting functions including deposits, accounts receivable/payable, billing, collections, and reporting.

• Coordinate payroll processing, confirm hours worked, and reconcile labor reports.

• Maintain employee and resident records in compliance with regulations.

• Manage risk management activities including worker’s compensation, insurance certificates, and driving compliance.

• Maintain confidentiality of all resident and team member information.

• Participate in daily stand-up meetings to communicate key issues and updates.

• Ensure compliance with all federal, state, and local regulations.

• Support community marketing efforts through tours and event participation.

• Maintain a professional image, foster teamwork, and uphold a safe and welcoming environment for residents and staff.

Business Office Director Qualifications

Education:

• High school diploma required; college degree in Business Administration or related field preferred.

Experience:

• Minimum two (2) years of experience in accounting, payroll, and human resources; senior living or healthcare experience preferred.

Skills and Abilities:

• Strong organizational, analytical, and problem-solving skills.

• Proficiency in Microsoft Office and business systems software.

• Excellent written and verbal communication skills.

• Ability to multitask, manage confidential information, and make sound decisions under pressure.

• A genuine passion for serving seniors and leading with empathy and professionalism.