Business Operations Manager

We are looking for a highly experienced Business Operations Manager to lead and control the full operational execution of our outbound and B2C travel business.

This is a senior, high-impact role , responsible for ensuring smooth, efficient, and scalable operations across Reservations, Operations, Quotations, and B2C Operations , while working closely with Product, Marketing, and Management.

• Oversee and manage end-to-end business operations , including:
• Reservations
• Operations & service delivery
• Quotations
• B2C operational flow
• Ensure smooth execution from booking confirmation to client arrival and service delivery.
• Design, implement, and monitor operational KPIs, performance metrics, and service standards.
• Lead, manage, and develop operational teams, ensuring clear roles, accountability, and efficiency.
• Optimize operational processes to improve speed, quality, and scalability.
• Handle complex operational cases, escalations, and critical issues.
• Ensure strong coordination between Operations, Product, Marketing, Inventory, and Sales.
• Monitor destination performance and operational readiness across multiple markets.
• Support business growth by aligning operational capacity with company objectives.
• Prepare and present regular operational performance reports to management.

• Minimum 10 years of experience in the travel & tourism industry.
• Proven expertise in:
• Tour operations
• Reservations & service delivery
• Quotations and pricing logic
• B2C travel operations
• Strong knowledge of multiple destinations and outbound travel markets.
• Solid experience in KPI definition, monitoring, and performance management .
• Demonstrated people management and leadership skills .
• Ability to manage multiple teams and processes simultaneously.
• Strong problem-solving and decision-making skills.
• High level of professionalism, structure, and ownership.
• Excellent communication skills in English (additional languages are a plus).
• Experience working with booking systems, CRMs, and operational platforms.

• A senior leadership role with real ownership and impact.
• The opportunity to shape and scale business operations.
• A collaborative, professional, and fast-growing environment.
• Direct involvement in strategic and operational decision-making.
• Competitive package aligned with experience and responsibilities.

This role is ideal for a strong operations leader who:

• Understands the full travel operation lifecycle
• Thrives in responsibility-heavy roles
• Enjoys building structure, discipline, and efficiency
• Is ready to lead execution at a senior level