Business Operations Manager

Job Overview
The Operations Manager reports directly to the deputy executive director and works regularly with other staff. This position serves as the backbone to our organization and is responsible for effectively managing daily business operations and human resources.

You will manage day‑to‑day operations, own bookkeeping and financial processes, lead budgeting and investment planning, and ensure exceptional customer experiences. You’ll run cross‑functional meetings, drive continuous improvement, and partner with leadership to translate strategy into measurable results.

The Operations Manager wears multiple hats in administration, human resources management, and member development. This role requires strong skills in bookkeeping, writing, problem-solving, and customer service while providing significant value to our members. This role is directly involved in coordinating board meeting documents, managing vendor contracts, and operating our member management database. The Operations Manager is also a key participant in various member-driven committees which expand our organization’s industry advocacy and effectiveness.

This position requires a customer friendly, diligent, and detail-oriented professional who can work with a small team of similarly driven team members. This role requires quick assessment and action on business needs, implements efficient systems, and engages members as customers.

The successful candidate will live in the Austin, Texas metro area. Please do not apply if you are not local or relocating (at your own expense).

Responsibilities

Accounting/Bookkeeping/Financial:

• Maintain accurate bookkeeping: reconcile accounts, manage AP/AR, prepare month‑end close, produce financial reports. Must be proficient using Quickbooks.
• Lead budgeting, forecasting, cash‑flow management, and support investment analysis and capital planning.
• Develop and implement strategic plans to enhance operational efficiency and support business growth
• Identify cost-cutting opportunities
• Manage and execute all invoicing

Administrative/Customer Service:

• Manage/track correspondence, mail, shipping, and website inquiries
• Coordinate preparation for board meetings and maintaining board minutes
• Answer operator phone lines and manage phone systems
• Manage vendors, contracts, and operational budgets.
• Regularly check mail / deposit checks
• Serve as primary point for customer service; design and implement processes that improve satisfaction and retention.
• Plan and run regular meetings (budget reviews, board/leadership updates, committee meetings) with clear agendas, actions, and follow‑up.
• Arrange travel and expense reimbursements for the staff
• Maintain phone and auto receptionist voicemail messages; holiday messages and out of office auto responders while also ensuring all staff are implementing when necessary

Human Resources:

• Coordinate benefits processing and onboarding for new staff members
• Identify benefit opportunities to expand offerings
• Serve as first-line hiring manager – reviewing resumes and conducting initial interviews for consideration by senior leadership
• Analyze trends in compensation and benefits

General / Other:

• Oversee daily operations to ensure efficient workflows, timely delivery, and high service levels.
• Ensure implementation of strategic plan – including, but not limited to, follow up and engagement with strategic plan facilitator
• Serve as a primary contact for members and prospective members
• Develop and manage organizational calendars
• Develop KPIs, track performance, and present actionable insights to leadership.
• Implement process improvements, policy updates, and systems (accounting software, CRM, ops tools).
• Serve as a staff liaison for various assigned committees, including working with committee chairs to create meeting agendas and maintaining meeting minutes and action items.
• Other duties as assigned

Expectations

• Provide comprehensive administrative and operational support
• Develop and implement organizational systems and procedures
• Apply excellent time management skills and work prioritization
• Be a self-starter and produce a quality work product with little direction on a regular and on-going basis
• Exhibit acute problem-solving skills with ability to independently seek out and identify solutions
• Exhibit responsive team-based support and facilitate a positive work environment
• Detailed attention for operations and membership management
• Apply a working knowledge of basic accounting, member database, and administrative management practices
• Exhibit timely, excellent service, facilitation, and accommodation for members, customers, and staff
• Proficiency in MS Office suite of products
• Regularly attend industry conferences and workshops to stay abreast of the latest methods and tools that will enhance operational efficiency
• Stay up-to-date with regular updates to current software, ensuring capitalization of new benefits & features where applicable
• Maintain confidentiality in human resource and financial matters

Must‑have qualifications

• Bachelor Degree in Business, Accounting, Finance, or related field.
• 5+ years in operations, finance, or similar role; small‑to‑mid‑size business experience preferred.
• Practical bookkeeping experience using Quickbooks, comfortable preparing month‑end close and basic financial statements.
• Demonstrated budgeting and forecasting skills; experience supporting investment or capital decisions a plus.
• Strong customer service background with proven ability to resolve escalations.
• Excellent meeting facilitation and communication skills; able to drive decisions and follow‑through.
• Highly organized, detail‑oriented, and comfortable with both hands‑on tasks and strategic planning.
• Proficient with Excel and common business software (accounting, CRM, project management).

Nice‑to‑have

• Non-Profit Trade Association experience
• Experience with investment analysis, financial modeling, or managing small investment portfolios.
• Certifications: CAE, CPA, CMA, or bookkeeping accreditation.

What we offer

• Competitive salary + performance bonus
• Health, dental, vision benefits; 401(k) with company match
• Remote Work Environment
• Generous PTO Plan
• Professional development and growth opportunities
• Small, collaborative team with clear impact and ownership

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Remote