Business Operations Specialist

Business Operations Specialist

Part-Time | Remote/Flexible | 10–20 Hours Per Week

About Us

Balanced Paws Pet Care is a growing pet care company serving Southern Maryland through grooming, training, nutrition services, and community outreach programs. We are passionate about helping pets and their people while creating a welcoming, judgment-free environment.

As our business continues to grow, we’re looking for a highly organized individual to help support daily operations and keep things running smoothly behind the scenes.

Position Overview

This role is ideal for someone who enjoys creating order out of chaos, managing multiple projects at once, and helping a growing small business stay organized.

While we are a pet care business, this position is primarily focused on administration, communication, organization, and operational support rather than direct hands-on work with animals.

Responsibilities

• Respond to client emails, texts, and inquiries
• Assist with appointment scheduling and confirmations
• Send client forms, welcome emails, and follow-up communications
• Manage training class registrations and client communication
• Maintain organized digital records and documents
• Assist with volunteer communication and event coordination
• Update website information, events, and social media scheduling
• Track projects, deadlines, and administrative tasks
• Assist with bookkeeping preparation and general office organization
• Provide operational support for both Balanced Paws Pet Care and affiliated community programs

Qualifications

• Strong organizational and time-management skills
• Excellent written communication skills
• Ability to manage multiple projects simultaneously
• Comfortable learning and using new software platforms
• Detail-oriented, proactive, and dependable
• Previous administrative, office management, operations, customer service, or project coordination experience preferred
• Experience with small businesses is a plus
• Animal industry experience is helpful but not required

Position Details

• Part-time
• Approximately 10–20 hours per week
• Flexible schedule
• Mostly remote
• Opportunity for growth as the business expands

To Apply

Please submit:

• Resume
• Brief introduction
• Relevant experience
• Why this position interests you

Application Question:Tell us about a time you helped organize a business, event, project, team, or volunteer group.

Preference will be given to candidates with experience in administration, operations, bookkeeping support, project management, veterinary reception, small business support, or nonprofit administration.

Benefits:

• Employee discount
• Flexible schedule

Work Location: Hybrid remote in Leonardtown, MD 20650