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BUSINESS PLANNING ASSISTANT
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Job Title: Sales Planner & Business Operations Coordinator
Summary:
The Sales Planner & Business Operations Coordinator serves as a key operational partner within the Projector Division, ensuring the smooth execution of sales processes and end-to-end supply chain coordination. This role oversees order and imports management, inventory control, product and pricing accuracy, vendor coordination, and supporting cross-functional teams to meet delivery timelines and business goals under the Sales Planning Manager’s instructions. This role requires proactive problem-solving, self-starters, and a strong focus on operational efficiency, data accuracy, and cross-departmental collaboration. An ideal candidate is capable of managing multiple priorities with minimal supervision, to drive customer satisfaction, and support strategic sales objectives.
Responsibilities
The following responsibilities are core to the day-to-day business operations and may be adjusted based on evolving needs:
1) Order & Import Management
- Coordinate the complete order lifecycle for professional business line —from import coordination to work orders, QC, transfers, and final releases, ensuring on-time delivery in alignment with customer deadlines.
- Prepare and validate detailed order summaries and purchase orders for accuracy and compliance.
- Maintain and track the import log, coordinating with the Japan office and freight forwarders on shipment statuses.
- Prepare commercial invoices and Certificates of Conformance as required.
- Support and handle international shipments (purchase orders, sales orders, and samples), ensuring all import or export documentation is complete and accurate.
2) Inventory & PSI Control
- Track daily inventory levels, arrange daily transfers between locations and departments, and coordinate Purchase, Sales, and Inventory (PSI) records to ensure alignment with the division’s schedule under the guidance of the Sales Planning Manager.
- Update and coordinate the monthly QC schedule in collaboration with the QC, Inventory, and Receiving teams, based on the sales forecast.
- Maintain and update monthly tracking files, including sales, inventory, and serial numbers, as well as the Sales Progress File and fiscal reset documentation.
3) Product, Pricing, and Customer Master Management
- Maintain product registration and ensure all product information in NetSuite is accurate and up to date.
- Maintain and update pricing records for products and customer accounts.
- Regularly review and update products, customers, and account information within NetSuite, supporting cross-functional accuracy and operational efficiency.
4) Purchasing & Vendor Management
- Generate and issue purchase orders to local vendors, ensuring timely delivery and compliance with cost requirements.
- Coordinate with vendors to maintain supply continuity and cost efficiency.
5) Loan & Sample Coordination
- Manage & enter for product samples and demo units for both customers and internal teams, ensuring timely processing and proper documentation.
- Process Return Authorizations (RA) for returned samples and demo products.
6) Sales Order Entry & Administrative Support
- Provide administrative assistance to the Sales Division to ensure smooth and efficient daily operations.
- Collaborate with the Order Entry team to ensure timely and accurate processing of sales orders.
- Enter and process sales orders as needed for the assigned business line, act as backup support during peak periods or staff absences.
- Handle payment processing through internal check request procedures in accordance with company policies.
7) Cross-Functional Coordination
- Collaborate with internal teams—including Order Desk, Sales, Warehouse, Credit, and Accounting—to monitor smooth order progress, receiving, and transfers.
- Partner with the Sales Planning Manager to identify and resolve operational bottlenecks, driving continuous improvement across workflows.
Qualifications
- 2 - 5 years of experience in sales operations, order management, or business operations.
- Proficiency in Microsoft Office Suite (especially Excel, Outlook, Word); ERP experience (NetSuite preferred but not required).
- Strong attention to detail with excellent organizational skills and a high level of data accuracy.
- Proactive and Team-oriented with a collaborative mindset and positive attitude.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities, strong problem-solving skills, work with minimal supervision, and thrive in a fast-paced environment.
- Willingness to take on challenges and grow within the organization.
- Experience supporting and working closely with team leads and managers.
- Ability to work a hybrid office schedule. Daily in-office attendance is required during the training period.
JVCKENWOOD USA is an Equal Opportunity/AFFIRMATIVE ACTION Employer that values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.
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