Business Process Analyst

? Business Process Analyst

Join Mosaic and help us relentlessly pursue opportunities that empower people!

Are you an analytical thinker passionate about efficiency and optimization? Mosaic is looking for a Business Process Analyst to support organization-wide process improvement initiatives and technological advancements. If you thrive on analyzing workflows, implementing strategic changes, and ensuring successful adoption of new procedures, we want you on our team!

What You Will Do

This role is essential in driving productivity and ensuring alignment across the organization:

• Analyze & Optimize: Analyze current business processes, workflows, and procedures to identify areas for improvement. Develop and implement optimized processes to enhance efficiency and productivity.
• Process Management Toolset: Manage and support updates to the Mosaic Process Management toolset within Smartsheet, including dashboards, reports, workflows, and process inventory. You will manage issue resolution, enhancements, and user access for the Smartsheet toolset.
• Strategic Collaboration: Collaborate with project teams and stakeholders to design and execute process improvement initiatives aligned with organizational goals.
• Framework Development: Manage the continuous development of the Mosaic Process Framework.
• Continuous Improvement: Monitor and evaluate the effectiveness of implemented changes using Key Performance Indicators (KPIs) and suggest adjustments.

Why Mosaic?

Mosaic is committed to our mission of empowering people and our values of belonging, connection, faithfulness, and grit. You will be a good steward of our human and financial resources while helping to ensure the people we support have a meaningful life in a caring community.

What You Will Bring

• Education: Bachelor's degree in business administration or a related field.
• Experience: Three plus years of relevant work experience related to business process analysis and/or project management support.
• Technical Expertise: Experience with Smartsheet, including building and managing sheets, dashboards, reports, and workflows. Proficiency in Google workspace and tools.
• Skills: Strong analytical skills to collect, study, and interpret complex data. Strong communication skills to effectively communicate process changes. Familiarity with process mapping and modelling techniques.
• Preferred: Experience in change management methodologies and a working knowledge of process improvement methodologies.