Business Process Specialist

We are seeking experienced Business Process Specialists to support the Business Excellence function in documenting, standardizing and improving business processes across multiple domains. The primary responsibility is to design To-Be business processes, develop Standard Operating Procedures (SOPs), and ensure approval and alignment within the organization's Business Process Management (BPM) framework.

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  Conduct workshops, interviews and discussions with business stakeholders to capture process requirements.
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  Design To-Be business processes and associated workflows.
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  Develop and standardize SOPs for all processes.
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  Facilitate review, feedback consolidation and official sign-off of processes and SOPs.
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  Identify improvement opportunities and support process re-engineering initiatives.
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  Identify and analyse process performance metrics/KPIs (cycle times, error rates, cost, throughput) to identify bottlenecks and improvement opportunities.
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  Ensure alignment with the organization’s BPM governance framework and standards.
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  Document process impacts, dependencies and cross-functional interactions.
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  Maintain and update processes and SOPs in the BPM repository.

• Prepare progress reports and trackers for leadership.

Requirements

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field
  
• Experience: Minimum 5 years as a Business Analyst, BPM Specialist, or similar role.
  
• Experience working in real estate, government, or large enterprise organizations preferred.
  
• Proven experience in business process design, documentation and SOP development.
  
• Hands-on experience with Business Process Management methodologies (BPMN preferred).
  
• Lean Six Sigma certification (Green Belt minimum).
  
• Strong analytical, problem-solving and communication skills.
  
• Experience facilitating workshops and collaborating with cross-functional teams.
  
• Ability to work on multiple processes simultaneously and meet deadlines.

Preferred:

• Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt.
  
• Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment.
  
• experience working in multicultural teams.
  
• Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out.

Skills & Competencies:

• Analytical thinking and process improvement orientation
  
• Attention to detail and documentation quality
  
• Effective stakeholder management and facilitation skills
  
• Collaborative and team-oriented approach