Business Process Specialist (Hospitality & Golf)

Strong experience in Business Process Management (BPM)

Hands-on experience with:

• 
  As-Is / To-Be process documentation

• 
  BPMN 2.0

• 
  Process mapping & modelling

• 
  SOP preparation

BPM Tools:

• 
  SAP Signavio / ARIS / Bizagi / Visio (any one mandatory)

Hospitality & Golf Process Exposure:

• 
  Guest journey & service lifecycle

• 
  Front office & back office operations

• 
  Booking & reservation workflows

• 
  Billing & payment processes

• 
  Refund handling & service recovery

• 
  Escalation & complaint management

Ability to clearly explain Process Maturity Model (L0–L6/L7) step-by-step

Requirements

Role Expectations:

• Collect process information from Hospitality / Golf business users
  
• Document workflows accurately
  
• Maintain BPM repository
  
• Support walkthroughs & validations
  
• Share documented outputs
  

• No team management
  
• No decision-making ownership
  
• No architecture / strategy role

• Experience working in structured transformation or ERP programs
  
• Exposure to PMS (Property Management Systems) is an advantage
  
• Strong documentation and communication skills