With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The CE&S Customer Experience Architecture (CXA) team is dedicated to applying our technical depth and subject matter expertise to deliver keystone innovations that transform customer experience and accelerate business value. The CXA Chief of Staff team is seeking a Business Program Manager to champion operational excellence and contribute to high impact cross-team initiatives.

We are looking for a strategic, execution-driven Business Program Manager (BPM) to join the CX Architecture Chief of Staff team. This role will translate strategy into actionable plans, contribute to or leads a portfolio of projects, works with cross-functional teams, elevates operational excellence, and enables executive-level visibility across key programs. The ideal candidate will bring a strong mix of business acumen, stakeholder engagement, and program governance expertise to help scale impact across the organization.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 29, 2025.

#CES #CXA

This role you will be responsible for developing plans, workbacks, defining and tracking performance metrics, action management and facilitating the Rhythm of Business (RoB).